Customer Analytics Manager

Overview:

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline has a rewarding opportunity as a Customer Analytics Manager. In this role, you will be responsible for leading data-driven initiatives to analyze customer behaviors, preferences, and trends. This role involves leveraging data and generating insights to advise the business on how to optimize customer engagement, retention, and overall business performance. The manager collaborates with cross-functional teams, including customer, marketing, operations, and finance.

How You'll Make a Difference

• Customer Insights Finance and Analytics Manager. In this role, you will be responsible for leading data-driven initiatives to analyze customer behaviors, preferences, and trends. This role involves leveraging data and generating insights to advise the business on how to optimize customer engagement, retention, and overall business performance. The manager collaborates with cross-functional teams, including customer service, marketing, operations, and finance.

• Data Analysis and Insights: Analyze customer data to identify trends, behaviors, and opportunities to improve customer experience and business outcomes. Perform various analyses of customer data to derive actionable insights related to customer engagement and retention strategies, pricing strategies, and quantify the impact of operational processes, service offerings, and modifications to marketing. This includes supporting forecasting, budgeting, and long-term strategic planning efforts with data-driven predictive and cognitive analytics.

• Predictive Analytics: Utilize machine learning and statistical models to forecast customer behavior and inform strategic decisions.

• Collaborative Partnerships: Partner with other areas of finance and functional business areas to transform how we use customer data to provide actionable insights. Work collaboratively with the customer strategy, marketing, product development, operations, and customer service teams to integrate customer insights into business strategies.

• Customer Segmentation: Work with customer strategy to develop customer segmentation models to inform strategies for service offerings and pricing based on competitive analysis and market share.

• Performance Measurement: Collaborate with customer strategy to define, track, and monitor key performance indicators (KPIs) and metrics to evaluate customer behavior, contributions by customer type, and lifetime value.

• Reporting and Visualization: Present findings and recommendations through compelling reports, visualizations, and dashboards for leadership and stakeholders. Build and maintain dashboards and reports to provide real-time visibility into customer metrics.

• Continuous Improvement: Stay informed about industry trends, emerging analytics methodologies, and data-driven best practices to drive ongoing improvement. Drive continuous improvement in business processes (e.g., forecasting, customer segmentation, pricing, etc.) through analytics; develop insightful and concise visualizations from complicated analytics and provide actionable recommendations for various business teams.

• Data Governance: Partner with Digital Product and Technology teams to ensure data integrity, privacy, and compliance with regulations.

• Technology Integration: Identify, evaluate, and integrate advanced analytics tools and technologies to enhance customer data analysis capabilities.

What You'll Need to Succeed

• Bachelor’s degree in a relevant field such as statistics, data science, business analytics, finance, economics, or a related field (advanced degree preferred)

• Minimum of three years in customer analytics, data analysis, finance (FP&A), and strategic decision-making

• Analytical Skills: Expertise in statistical analysis, data modeling, and machine learning techniques to derive insights from complex customer data sets

• Business Acumen: Strong understanding of business processes, customer lifecycle management, and the ability to translate data insights into actionable business strategies

• Communication Skills: Excellent communication and storytelling abilities to convey complex analytical findings to diverse audiences, including senior management and non-technical stakeholders

• Technology Proficiency: Proficiency in customer analytics tools, data visualization platforms, and database management systems, as well as experience with advanced analytics tools such as Python, R, or SQL

• Understanding of the industry-specific challenges, trends, and opportunities related to customer analytics preferred

• Familiarity with data privacy regulations, compliance standards, and best practices in data governance within the context of customer data preferred

• Experience working with Finance technologies, including Power BI and other data tools (Python, SQL) preferred

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)  
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance* 

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users.  Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.  Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.  The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.