Success Manager

About SweatPals

SweatPals is redefining how fitness communities connect and thrive. As a rapidly growing platform bridging fitness enthusiasts with community leaders, we provide comprehensive tools for discovery, management, and monetization. Our mission is to make fitness more social, accessible, and rewarding for everyone involved.

Location

This is a remote-friendly position, with a preference for candidates based in Austin, TX.

Role Overview

As SweatPals' first dedicated Success Manager, you'll have the unique opportunity to build and shape our Customer Success function from the ground up. This foundational role puts you at the forefront of empowering fitness community leaders while establishing the frameworks, processes, and best practices that will scale with our growing platform. You'll manage a portfolio of fitness communities, serving as both a platform expert and strategic business advisor to help them maximize their potential on SweatPals while laying the groundwork for future team expansion.

Core Responsibilities

Strategic Host Partnership

• Manage a book of business comprising fitness community leaders, developing deep understanding of their business models, growth objectives, and operational challenges

• Drive structured and unstructured engagement to ensure hosts are maximizing platform value and achieving their business goals

• Act as a trusted business advisor, helping hosts optimize their community growth, event strategy, membership programs, and revenue streams

• Proactively identify opportunities for hosts to expand their business through platform features and capabilities

Platform Optimization & Education

• Conduct regular business reviews with key accounts, analyzing performance metrics and developing action plans

• Guide hosts through feature adoption and best practices to maximize platform utilization

• Create and execute success plans tailored to each host's unique business model and growth stage

• Monitor and analyze usage patterns to identify opportunities for deeper platform engagement

Voice of Customer & Product Innovation

• Serve as the primary liaison between hosts and internal teams, particularly product development

• Systematically collect, analyze, and communicate host feedback and feature requests

• Participate in product development discussions, representing host perspectives and needs

• Contribute to product roadmap prioritization through data-driven insights about host needs

Scaled Success Operations

• Establish foundational success frameworks and processes for all host tiers

• Create written and video content that can be programmatically delivered throughout the host journey

• Build and maintain a knowledge base of best practices, case studies, and success stories

• Design and optimize automated engagement sequences for different host segments

• Develop scalable systems that will support future team growth

Key Performance Indicators

• Net Revenue Retention (NRR)

• Net Dollar Retention (NDR)

• Net Promoter Score (NPS)

• Platform adoption and feature utilization rates

• Host satisfaction and engagement metrics

Required Qualifications

• 3-5 years of customer success experience, preferably in SaaS or marketplace businesses

• Proven track record of driving customer growth and retention

• Strong analytical skills with experience in data-driven decision making

• Excellent communication and presentation abilities

• Experience in content creation and program development

• Background in or passion for fitness/wellness industry a plus

• Experience building or scaling customer success functions preferred

What You'll Learn & Achieve

Business Strategy & Growth

• Master the art of scaling community-driven businesses

• Develop expertise in marketplace dynamics and network effects

• Learn to identify and execute revenue expansion opportunities

• Gain deep understanding of fitness industry economics

• Build and scale a customer success function from the ground up

Product & Technology

• Become proficient in community platform mechanics

• Learn advanced analytics and success metrics

• Understand product development cycles and prioritization

• Master the integration of technology and community building

• Shape the evolution of success tools and systems

Leadership & Communication

• Develop influence across multiple stakeholder groups

• Learn to drive change through data-driven storytelling

• Build expertise in scalable customer success operations

• Craft and deliver compelling business presentations

• Establish the foundation for a growing success organization

Industry Expertise

• Build deep knowledge of the fitness industry landscape

• Understand community business models and economics

• Learn best practices in membership and event management

• Develop expertise in fitness community growth strategies

• Create the playbook for fitness community success

Impact & Growth Opportunities

• Shape the future of fitness communities and social wellness

• Build relationships with influential fitness industry leaders

• Drive innovation in community platform development

• Create scalable solutions that impact thousands of businesses

• Develop expertise that spans technology, business, and fitness

• Lead the development of SweatPals' customer success function

• Opportunity to build and lead a team as the function grows

Compensation

• Base salary: $74,000 - $82,000

• On Target Earnings (OTE): ~$100,000

• Equity package included

• Full benefits package

Benefits & Perks

• Competitive salary and equity package

• Comprehensive health, dental, and vision insurance

• Flexible PTO policy

• Remote-friendly work environment

• Professional development budget

• Free access to SweatPals partner communities

• Wellness stipend for fitness activities

Join us in revolutionizing how fitness communities grow and thrive. As our first Success Manager, you'll have the unique opportunity to shape both the future of social fitness and build a world-class customer success organization from the ground up. At SweatPals, you'll work with passionate people, solve interesting challenges, and make a real impact on the future of fitness communities.

SweatPals is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.