Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Strong problem-solving skills and ability to troubleshoot technical issues., Experience in customer support or a related field is preferred., Familiarity with ticketing systems and live chat support is a plus..

Key responsabilities:

Support customers through ticketing and live chat channels.

Resolve inquiries related to billing, product functionality, and technical issues.

Provide feedback to the Product Team based on customer interactions.

Encourage customer referrals and promote company initiatives.

Job description

Location: Colombia, Mexico, or Brazil, remotely (with access to coworking spaces in your city)

Form of employment: Contract of employment or B2B contract (self-employed).

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
Currently, we hire over 170 fantastic people.
In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)
In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

As a Customer Support Specialist, you will:

Work between Monday to Friday on two shifts: 5:00 am - 1:00 pm or 9:00 am - 5:00 pm MST. Occasional 2-hour weekend shifts may rotate.
Support customers via THD (ticketing) and live chat.
Maintain product knowledge and use available resources to troubleshoot effectively.
Address and resolve inquiries related to legal matters, billing issues, product functionality, pricing details, and troubleshooting technical problems.
Filter and transfer actionable feedback to the Product Team.
Promote our spotlight initiatives based on customer needs.
Encourage satisfied customers to recommend our service.

Required profile