Customer Support Representative, II

Remote Work: Yes

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services.

Responsibilities:

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service. communication and problem solving skills
  
  

Qualifications:

Minimum requirements:

• High school or equivalent
• 1 - 2 years of experience in customer service
• Must be fluent in both English and Spanish (written and verbal)
  
  

Key Skills And Competencies

• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Communication skills (listening, providing clear and concise information, using proper language and grammar)
  
  

Remote Work, Night shift

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.