Deployment & Customer Operations Specialist, Maritime

Join Us as a Deployment & Customer Operations Specialist! 

Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Deployment & Customer Operations Specialist who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward! 

Why You’ll Love Working Here:  

As a key member of our International Sales team, this dynamic role integrates technical proficiency, operational oversight, and customer engagement. As an individual contributor, this position is crucial for the seamless deployment, logistics, and continuous support of ORBCOMM’s IoT devices for major shipping lines in the APAC region.

This a remote position that can be held in the following locations: Shanghai, Ningbo, or South China (Yantian, Nansha, Shekou).

What You’ll Do:

 Deployment, Installation, & Commissioning:

• Lead and coordinate the installation and commissioning of ORBCOMM devices on the containers for shipping line customers.
• Train service technicians and third parties on proper device installation, maintenance, and troubleshooting.
• Develop and update training materials and deployment guidelines to ensure operational consistency.

Operations & Logistics Support:

• Monitor and manage the timely receipt and delivery of the devices to customer depots, ports, and factories in the APAC region.
• Coordinate with logistics partners to ensure efficient shipping and resolve any supply chain issues promptly.
• Track inventory levels and provide updates to internal teams and customers as needed.

Customer Relationship Management:

• Serve as the first point of contact for customers in the APAC region, addressing technical or operational queries.
• Build and maintain strong relationships with local stakeholders, including customer teams and service partners, to facilitate seamless operations.
• Collaborate with internal teams to escalate and resolve customer issues effectively.

Travel Requirements:

• 50% to 75% travel within the APAC region to support customer deployments, operations, and relationships is required. 

Who You Are:

You’re a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have: 

• A Bachelor’s degree in Engineering, Operations, or a related field, or equivalent experience in a related area.
• 5 to 7 years of experience in IoT, telecommunications or logistics industries.
• Familiarity with maritime or shipping line operations is preferred.
• Hands-on experience with IoT device deployment and troubleshooting.
• Experience with hardware and software integration with proficiency in tools and platforms commonly used for IoT solutions.
• Strong understanding of supply chain and logistics processes in the APAC region.
• Proven ability maintain relationships with customers and third-party vendors.
• Self-motivated, able to work independently, and comfortable in a dynamic global environment.
• Excellent communication in both English and Mandarin.

 Then we want to meet you!  

About Us:

At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com! 

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. 

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.  

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.