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Client Services Analyst

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Degree-level education required, Fluency in English is mandatory, Customer-facing experience of 3-4 years, Basic math skills are desirable.

Key responsabilities:

Provide client support via email and chat
Address queries on various trading products

Crypto.com Financial Services Large https://www.crypto.com

1001 - 5000 Employees

See all jobs

Job description

In another bold move, Crypto.com acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.

The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of Crypto.com, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets.

Responsibilities:

General Role description:

Your role will be to help deliver world-class and industry leading support to our global client base across various written channels. You don’t need a background in finance to apply; we’re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment. We’re looking for a culture fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity.

Job Responsibilities:

Primary responsibility is to provide client support for the CDNA Chicago office from Monday to Friday between 6:30 pm to 3:30 am, 5 days a week.

Addressing queries from our international client base on all our products (i.e. Binary Options, Knockouts, Spread Options) and multiple trading platforms

Assist clients with account and trading queries through various channels such as email and live chat while adhering to SLA’s and delivering frictionless support

Provide first line technical support for IT related issues both for our platform and charts.

Interact with our non-client facing departments to resolve client queries and provide accurate service Maintaining procedure manuals and other documentation

Proactively identify potential risk/fraud and escalate issues to management where appropriate

Liaising outside of the department with colleagues to build a strong relationship with other departments

Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures

Experience:

3-4 years of working experience in customer facing role

Attention to detail; meeting regular deadlines; taking ownership of assigned responsibilities

Proven experience with process improvement and optimization

Strong team ethos

Qualifications:

A degree-level education

Fluency in English (verbal and written)Proactive attitude in researching and resolving problems/issues

Ability to interpret complex changes in regulatory guidelines and adapt accordingly

Ability to manage multiple tasks with conflicting deadlines to a high degree of accuracy

Desirable

Basic Math skills, particularly mental arithmetic

Knowledge of Salesforce/CRM experience

Qualifications:

A degree-level education

Fluency in English (verbal and written)

Proactive attitude in researching and resolving problems/issues

Ability to interpret complex changes in regulatory guidelines and adapt accordingly

Ability to manage multiple tasks with conflicting deadlines to a high degree of accuracy

Skills:

Literacy in Microsoft Office

Showing initiative in identifying problems and posing solutions with a logical and analytical approach

Flexible to work in shifts and non standard hours and weekends.

Challenging mindset uses training and experience to identify the need for change/improvement

Strong organisational and time management skills

Excellent interpersonal and communication skills at all levels of the organisation – both in writing and orally

Ability to cope well under pressure and adapt quickly to the ever-changing environment

#LI-CY2 #LI-Remote #LI-Associate

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.