Offer summary

Qualifications:

Strong customer service skills for both internal and external customers., Excellent communication skills, both written and verbal in English., Proficient with Microsoft Office Suite and some experience with ServiceNow reports., Ability to work in a global, multicultural environment..

Key responsabilities:

Facilitates consistent customer online experience globally and creates plans to increase online adoption.

Leads ad-hoc projects, consults, analyzes, and identifies training needs for operational owners.

Identifies opportunities for innovation in the client digital travel program and supports migration and implementation projects.

Acts as the interface between all client stakeholders and provides guidance on implementation progress.

Job description

Job Description

Job Description - Designated Client Technology Specialist (2500002X)

Designated Client Technology Specialist - (2500002X)

Purpose Of The Role

This customer contracted role will be responsible for evaluating, developing, and delivering the long-term Online strategy with the client, translating this strategy into concrete Online business plans which deliver Online efficiency and enhancement.

We create strategy around Online experience: Focusing on customer satisfaction & ensuring a consistent Online Experience for the end user.

Main Responsibilities

Facilitates consistent customer online experience globally
Create plans to increase online adoption and online efficiency and make proactive recommendations to the performance / functionality of the online booking tools and product improvements.
Leads ad-hoc projects, consult, analyze, and identify training needs, make recommendations to operational owners. Consulting internally and externally on best options to support client business initiatives and development requests.
Ensure accurate client travel policy interpretation and implementation in all CWT tools.
Identifies opportunities for innovation in the client digital travel program
Ticket analysis: Investigates unresolved tickets, most common incidents, provide recommendation and improvement plans to reduce the number of tickets.
Support migration and implementation projects: act as subject matter experts. Strong understanding of tools and processes across all regions.
In partnership with the implementation team check in on implementation progress and provide guidance as needed. Develop and deliver global operating consistency, where appropriate. Act as the interface between all client stakeholders, OBT’s, CWT and all joint suppliers
Liaises with OBT providers and client representatives on project implementation, issue resolution, product development, and recommendations for enhancements.
Support the ongoing management of the critical travel technology tools for the client program, this includes but is not limited to SSO process management, HR feed integration, promotion of new functionalities within the online tool.
Guide consistency of training around the globe for client specific needs.
Facilitates and assists with training curriculum for customer support teams relevant to expected level of customer support needed.
Other Duties as Required

Qualifications

Knowledge, skills and abilities (KSAs)

Ability to perform advanced troubleshooting
Knowledge of CWT organization and products and the travel industry
Strong customer service skills for both internal and external customers
Ability to interface with all levels of leadership and all client levels
Ability to work in a global, multicultural environment
Excellent communication skills, both written and verbal in English
Basic presentation skills
Proficient with Microsoft Office Suite
Some experience with ServiceNow reports

Primary Location

: Poland

Work Arrangement: Home

Employment type

: Standard

Job Family

: Client Technical Support

Scope: Global

Travel

: No

Shift

: Day Job

Organization

: TX_Platform Performance_Digital Implementation

Job Posting

: Mar 12, 2025

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