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Senior Business Systems Analyst - Business Systems

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
India

Upland Software logo
Upland Software Large http://www.uplandsoftware.com
1001 - 5000 Employees
See all jobs

Job description

Description

Senior Business Systems Analyst
Job Description
Opportunity Summary:

We are looking for a detail-oriented Salesforce Business Analyst with 7+ years of experience who is proficient at engaging with stakeholders to gather business requirements, documenting them and capable of explaining complex concepts to non-technical teams. The ideal candidate must be articulate, should be able to analyze business processes, gather requirements, drive/manage projects independently and collaborate with technical teams to implement Salesforce functionalities that drive efficiency and support organizational goals.
This is a Techno Functional role so hands-on working knowledge of Salesforce and Salesforce CPQ is required
Ability to provide coverage in CST time zone is a must (online till at least 4pm CT, Monday to Friday).
 
What would you do?

  • Offer strong functional expertise on the Salesforce platform (i.e. Sales Cloud) to various business user groups: Marketing, Sales, Customer Success Management, Sales Operations.
  • Lead the requirements elicitation, functional design and configuration of new customizations, applications and features within Salesforce, including but not limited to these processes:
    • Lead and Opportunity management
    • Quoting using Salesforce CPQ
    • Contract management
    • Integrations into third party systems, such as NetSuite, Marketo etc.
  • This role requires a self-starter to dive into and learn new processes, proactively connect with stakeholders to gather pain points, leverage expert elicitation skills to document requirements and make business process recommendations to stakeholders.
  • Work closely with key contacts from the Sales and Sales/Marketing Operation groups, and with peers in the Business Systems team.
  • Ability to see every problem or issue as a potential opportunity, strive for continual process improvement and approach daily tasks with a positive attitude and deep desire to elevate the customer experience 
  • Exceptional written and verbal communication skills and a customer service attitude. 
  • Provide test cases for new customizations, work with QAs to ensure accuracy of test cases and guide business users on UAT. 
  • Ability to think analytically, gather and interpret data to successfully solve problems. 
  • Train Salesforce users as applicable. 
  • Prioritize and manage a diverse workload. 


What are we looking for?

Technical Skills

The following skills are needed for this role.
You can do the addition or deletion of the skills as per your requirement.
Experience
·        At least 7 years of experience in implementing and supporting Salesforce (Sales Cloud), including integrations with other systems such as ERP's, Middleware’s and Cloud applications, etc.
·        Must have expertise with Salesforce CPQ (Quotes, Contracts, Subscriptions, Assets)
·       Bachelor’s degree required - Computer Science, MIS or equivalent 
 
Primary Skills (2-3 mandatory skills)
·        Lead the requirements elicitation, functional design and configuration of new customizations, applications and features within Salesforce, including but not limited to these processes:
o   Lead and Opportunity management
o   Quoting using Salesforce CPQ
o   Contract management
·        This role requires a self-starter to dive into and learn new processes, proactively connect with stakeholders to gather pain points, leverage expert elicitation skills to document requirements and make business process recommendations to stakeholders.
·        This is a Techno Functional role so hands-on working knowledge of Salesforce and Salesforce CPQ is required
·        Provide test cases for new customizations, work with QAs to ensure accuracy of test cases and guide and train business users for UAT.
·        Exceptional written and verbal communication skills and a customer service attitude. 
·        Must be available online until 4pm CT Mon-Fri.
Secondary Skills (nice to have)
·        Experience with Salesforce Commerce cloud is preferred
·        Functional Integration experience with other business systems:  Marketo, NetSuite, etc
·        Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
Soft Skills
·        Excellent written and oral English language communication skills with all levels of the organization
·        Creative problem solver and team player who is extremely proactive, highly organized, with ability to manage multiple tasks
·        Thrives collaborating in a team environment with a diverse range of people
·        A desire to take on specialized and unique tasks in an ever-changing environment
·        Capable of working without a company office, with a fully remote team
·        Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
·        Strives to meet project timelines and deadlines
Growth Skills
·        Proactive and eager to learn new technologies and processes
·        Possesses a good work ethic; a self-starter with a desire to grow
·        Always looking for better ways to get the job done
Qualification
This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation. 
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.
About the Business Systems team
The Business Systems Team implements and supports specialized applications that support our business processes within Upland Software. 
We are directly responsible for all of Upland’s sales, customer success, accounting, and finance systems and enterprise applications integrations. We build and extend these applications to support the processes of our business partners and rationalize our application landscape to ensure it is optimized for efficiency and spend.
These internal-facing applications include a multitude of different applications and environments, including Salesforce, Adaptive Planning, NetSuite, Boomi, Catalyst, Xactly, UKG, etc.
Our Enterprise Applications team is made up of a combination of roles to best support the services we offer.
 
About Upland
Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.
 
#LI-Remote

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Functional DesignSalesforceCustomer Requirements AnalysisOracle CRMERP Systems KnowledgeLead GenerationCloud ComputingContract ManagementMarketing AutomationNetsuiteSalesforce Commerce CloudCross-Functional Integration

Other Skills

  • Communication
  • Time Management
  • Teamwork
  • Customer Service
  • Analytical Thinking
  • Problem Solving
Are you interested?

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