Job description

Viatris Pharma GmbH

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership – Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be Doing

Every day, we rise to the challenge to make a difference and here’s how the role as Customer Engagement Manager (m/f/d) will make an impact:

Develop and share deep insights into healthcare professionals' (HCPs) motivations, challenges, and needs.
Collect and analyse customer and patient journey insights to enhance engagement strategies.
Identify pain points in patient journeys and create tailored solutions for improved experiences.
Design omnichannel customer engagement plans with actionable call-to-actions.
Collaborate with marketing to align campaigns with field insights and engagement efforts.
Leverage data to identify demand opportunities and foster relationships with key decision-makers.
Contribute to cross-functional account teams, optimizing account strategies and outcomes.
Build internal and external networks in digital health and innovation.
Spend significant time with customers to place their needs at the center of business decisions.
Lead and coordinate collaboration between marketing, product management, market access, and other teams.

About Your Skills & Experience

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:

Education: Bachelor’s degree in business, Marketing, Life Sciences, or a related field.
Experience: 7+ years in customer engagement, sales, or marketing within the pharmaceutical industry.
Proven ability to develop and implement customer-centric strategies.
Strong analytical skills to interpret sales and market data.
Experience in designing and executing omnichannel customer engagement initiatives.
Familiarity with patient discharge coordination and post-discharge support.
Excellent relationship-building and networking skills.
Knowledge of compliance and regulatory requirements in the pharmaceutical sector.
Ability to manage budgets and track engagement effectiveness.
Strong communication and collaboration skills to work cross-functionally.

At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.

Why Viatris?

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and work-life balance initiatives.

Diversity & Inclusion at Viatris

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.