Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Writer.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

Develop and sustain up-to-date release notes, detailed user manuals, and clear step-by-step instructions, along with external API documentation tailored for Merchant use
Analyse and improve existing documentation for Merchants to optimise comprehension and usability
Collaborate with system analysts to refresh and standardise internal knowledge base assets, such as Use Cases, API documentation, database schemas, web-form interfaces, and micro service overviews, utilising templates to minimise technical documentation debt
Engage proactively with system analysts, software developers, technical account managers, and business development professionals, to ensure cohesive and accurate documentation

Requirements:

A proven track record in writing user guides in explanatory and procedural styles for diverse audiences
A strong background in API writing and UX-writing
Proficiency in writing release notes with clear and concise messaging
Skilled in visualising workflows and system interactions via BPMN and UML diagrams
Adept at interpreting technical concepts into accessible business language
Knowledge of established style guides such as the Microsoft Style Guide or Google Style Guide
Focused on advancing documentation excellence, including the utilisation of AI and LLM technologies
Self-driven with the ability to work independently and within a team without requiring constant oversight
English language proficiency at a B2 level or above
Russian language proficiency at a B2 level or above

Nice to have:

Experience utilising Git
Proficiency in managing content on Confluence
Familiarity with markup languages such as Markdown or HTML
Comfortable working with JSON and YAML data formats
Ability to comprehend and interpret Golang and SQL code
Proficiency with graphic editing tools like Figma
Experience in writing for the fintech sector

Application Submission:

Please include examples of documentation you have previously developed to showcase your expertise.

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.