Technical Writer

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Position

Position: Technical Writer

Location Preference : Home Office, preference Ontario Canada

We are seeking a technical writer with broad familiarity with network and application observability, AIOps or workflow automation.  Our product leverages MadCap tooling for authoring and generating technical documentation, therefore familiarity with MadCap is a plus. The candidate will work largely independently alongside SMEs (subject matter experts) from Engineering, Test and Product teams.

What You Will Do

• Compose customer-oriented text based on requirements, interviewing SMEs, and hands-on exploration of products.  
• Create technical content following the principles of topic-based authoring to optimize the help system user experience and to provide opportunities for single sourcing and content reuse. 
• Plan and manage the document lifecycle and process in an agile SaaS delivery environment.
• Maintain good communication with product management, engineering, quality assurance and support subject matter experts to avoid surprises and ensure timely delivery of high-quality user documentation.  
  
  

What Makes You An Ideal Candidate

• Minimum of 3 years’ technical writing experience. 
• Solid command of technical writing for complex software and hardware, including a strong interest in perfect grammar and attention to detail.  Experience documenting data dense graphical user interfaces. 
• Highly flexible and adaptable with the ability to quickly pick up and use new names, labels, terms, and conceptualizations of product functionality. 
• Strong verbal communication skills, including listening effectively, interviewing, and gathering information from sources at all levels in the organization, and working with all levels of staff.  
• Ability to carry on productive discussions about complex issues fully and clearly in email exchanges.   
• Good judgment in identifying solutions to both technical and business problems. 
• Experience documenting Software as a Service (SaaS) applications.
• Working knowledge of MadCap tools (Flare, Central)
• Concept-level familiarity with automation workflows.
  
  

What We Offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Riverbed encourages all of its U.S. employees to be fully vaccinated for COVID-19, but does not presently require its U.S. employees to be fully vaccinated unless such vaccination is required by applicable law or the duties of the specific position. If a specific position requires an employee to be fully vaccinated because of either applicable law or the duties of the position, then the offer of employment will be expressly conditioned on the individual being fully vaccinated for COVID-19 on or prior to their start date and providing proof of such vaccination unless the individual is legally exempt.

Check us out on:

www.riverbed.com

@LifeAtRiverbed

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