Operations Cashiering Associate

Job Description

Responsible for managing disbursement of client funds via multiple vehicles. Deposit all incoming checks and securities to our clearing firm in an expeditious manner.

Responsibilities

• Disbursement of funds from retail and qualified brokerage or advisory accounts
• Reviewing and establishing ACH’s request through our clearing firm
• Responsible for processing incoming and outgoing transfers
• Establishing check writing privileges for customer accounts
• Depositing checks and securities for prompt transmittal
• Handles simple to complex emails or calls from our clients/ financial professional
• Accepts ownership of interaction and provide a high caliber of service and follow through escalating complex issues as appropriate
• Adheres to service level of agreement (SLA) and individual/ team metrics
• Recommends and facilitates process changes to continuously improve the customer experience
• Provides training to field office staff members and home office support staff
• Interprets each request and navigates multiple administration systems as well as our workflow and imaging tools and gain document needed information
• Maintains field contact while researching, resolving, and communicating case-specific situations and coordinates problem resolution
• Remains current in profession and industry trends
• Successfully completes regulatory and job training requirements
• Performs other duties as assigned from team lead or manager of operations
  
  

Experience

• 3-5 years of experience working in a financial setting
• Experience working in a broker/dealer preferred
  
  

Education/Licenses/Professional Designations

• College degree or equivalent experience strongly preferred
• SIE and Series 99 willingness to obtain within six months
  
  

Skills & Abilities

• Excellent organization and communication skills
• Strong data entry skills
• Paying attention to details
• Working knowledge of Microsoft Excel
• Knowledge and understanding of the financial services industry
• Highly resourceful with the ability to look beyond the obvious
• Excellent relationship and collaborative skills
• Detail-oriented
• Demonstrates independent thinking
• Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement
• Ability to work with others in a collaborative team environment
  
  

Base Salary Range: $55,000 - $65,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.