Since 1950, United Community has provided best-in-class service to our customers as the foundation of every relationship. As a top 100 US financial institution, we are committed to improving our customers' financial health and well-being and the communities we serve. We provide a full range of banking, wealth management, and mortgage services to fit your unique needs, with more than 200 banking locations throughout Alabama, Georgia, North Carolina, South Carolina, Tennessee, and Florida. As of December 31, 2023, we had $27.2 billion in assets and 207 offices across the United States, a national SBA lending franchise, and a national equipment financing subsidiary. We are proud to have won several awards for our service, including nine J.D. Power awards that ranked us #1 in customer satisfaction with consumer banking in the Southeast. Forbes has recognized our bank for its excellence in banking services. We were included in Forbes' inaugural list of the World's Best Banks in 2019 and have been featured on the list again in 2020, 2022, and 2023. Additionally, we have been consistently recognized as one of the 100 Best Banks in America by Forbes every year since 2014. In 2023, Coalition Greenwich awarded us 15 Excellence and Best Brand Awards with national honors for Overall Satisfaction in small business and middle market banking. We were also recognized in 2023 by Newsweek as one of the Most Trusted Companies in America. We are honored to be recognized as a great workplace, too. We were named by American Banker as one of the "Best Banks to Work For" for the seventh consecutive year in 2023. In 2020, we were designated one of the Top Workplaces in South Carolina (Greenville Business Magazine) and Atlanta (Atlanta Journal-Constitution). We are an Equal Housing Lender and a Member FDIC. If you want a better banking experience, visit your local United Community today, and for more information about our products and services, please visit ucbi.com.

Job description

Commercial Loan Operations Assistant (LOA)

Are you ready to make a significant impact in the commercial lending process? United Community is in search of a motivated and detail-oriented Commercial LOA to join our team. In this role, you will collaborate with Commercial Relationship Managers (CRMs) and Commercial Loan Closers to support both new and existing customers, ensuring a seamless credit facilitation process.

What You’ll Do:

Provide sales and administrative support to CRMs and other partners.
Assist in loan production by collecting, ordering, and tracking necessary information for risk assessment and underwriting.
Prepare written communications on behalf of CRMs, such as commitment letters, term sheets, and thank you notes.
Monitor reporting and identify necessary actions for maturities, auto-renew letters of credit, insurance, and real estate taxes.
Provide exceptional service and respond to internal and external customer requests
Collaborate with CRMs, Commercial Loan Closers, Underwriters, Doc Prep, and/or outside counsel on loan closings.

Requirements For Success:

2+ years of experience in credit or customer service within the financial services industry
Preferred: Experience with commercial loans
Strong interpersonal, verbal, and written communication skills
Knowledge of federal and state banking regulations
Attention to detail and strong problem-solving skills
Ability to work independently and manage multiple priorities
Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Conditions of Employment:

Must be able to pass a criminal background & credit check
This is a full-time, non-remote position

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required profile