Job description

About us

At Dagster Labs, we’re an early-stage, well-funded startup team with a proven track record of shipping open-source software with global adoption. Our mission is to empower organizations to create scalable, productive data platforms. We put a premium on respectful, clear, and complete communication, and we expect each other to be creative, curious, effective, and empathetic.

We believe deeply that the right tools and abstractions enable not just technological transformation, but also organizational transformation. We strive to put the user and their hard work at the center of our decision making. In practice, that means we are looking for engineers who want to write clean APIs and helpful error messages, and who always try to understand user needs when designing a new system.

All of our open-source work is done publicly. You can gain context about how we collaborate as a team and the problems we work on by exploring GitHub and looking at our code reviews.

About the role

As one of the founding members of our Customer Success Team at Dagster Labs, you’ll help us grow the deepen relationships with current customers and find opportunities for expansion. This is an important role for our growing team and will provide you with the opportunity to make a meaningful impact.

This is a full-time position offering competitive salary, equity, and benefits. We are a distributed team with offices in San Francisco, New York, and Minneapolis. We’re open to hiring fully remote candidates who are currently authorized to work within the United States. We offer flexible remote work options so you can choose the environment that makes you most productive—whether that’s your home or a coworking space. Dagster Labs fosters a collaborative, remote-first culture, ensuring you have all the tools and support needed to thrive, no matter where you are.

Responsibilities

Onboarding new customers and ensuring a positive initial experience with the product
Providing ongoing support to customers through various channels to ensure their success with the product
Analyzing customer data and metrics to identify trends and proactively address issues before they become problems
Collaborating with sales and product teams to identify upsell and cross-sell opportunities, and to communicate customer feedback for product improvement.

Must-have Qualifications

3-5 years experience in a customer success or account management role, preferably within the SaaS industry
Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders
Strong analytical skills and ability to use data to identify trends and drive decision-making
Ability to manage multiple priorities and work effectively in a fast-paced environment

Nice-to-have Qualifications

Experience working with cross-functional teams, including sales, product, and customer support
Experience building and improving on existing processes
Strong interpersonal skills and ability to build relationships with customers and key stakeholders
Passion for delivering exceptional customer experiences and driving customer success
Familiarity with dev tools, development processes, and/or software development workflows is a plus.

You belong here

We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives.

You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are welcome.

The estimated OTE for this role is $120K-160K.