Amazon Account Manager

Job Title: Amazon Account Manager

Job Type: Full-Time
Location: Remote (Central and South America)
Shift Timing: 3:00 PM - 11:00 PM CST

Why Join Us?

• 22 Annual Paid Leaves
• Performance-Based Bonuses: Additional rewards based on individual and campaign success.
• Work with Top-Tier Brands: Gain valuable experience managing Amazon accounts for leading 7-8 figure US brands.

About Full Circle

Full Circle Agency is a dynamic and innovative full-service marketing agency specializing in Amazon e-commerce. We are committed to helping brands grow and thrive on Amazon, offering exceptional account management and strategic solutions. Our global team ensures client success through proactive communication, operational excellence, and results-driven strategies.

Role Overview

As an Amazon Account Manager, you will be the key point of contact for our clients, ensuring their Amazon accounts are managed efficiently and issues are resolved promptly during off-office hours. This role requires a blend of client communication, problem-solving skills, and expertise in Amazon Seller Central.

Key Responsibilities

• Client Communication:
  • • Act as the primary point of contact for clients during the assigned shift.
      
    • Respond promptly to inquiries via email, chat, or other communication channels.
      
    • Provide updates and solutions for client concerns, ensuring satisfaction and trust.
      
      
• Account Health Management:
  • Monitor and maintain the health of Amazon seller accounts, ensuring compliance with Amazon's policies.
  • Proactively identify and address issues to prevent account suspensions or penalties.
• Issue Resolution:
  • Resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
  • Collaborate with internal teams to address escalated concerns efficiently.
• Listing Optimization:
  • Optimize product listings for enhanced visibility and sales performance.
  • Conduct audits to ensure accurate and compliant product information.
• Reporting:
  • Prepare detailed shift reports for the Manager, summarizing tasks completed, issues resolved, and updates for the next team.
  • Provide actionable insights based on account performance and client feedback.
• Task Management:
  • Use tools like Click-Up, Slack, and Google Sheets to document tasks and updates.
  • Assist in executing weekly and monthly strategies to improve client performance.

Requirements

• Experience:
  • At least 1-2 years of experience in e-commerce, client communication, or account management.
  • Hands-on experience with Amazon Seller Central is highly preferred.
• Skills:
  • Exceptional verbal and written communication skills in English.
  • Strong problem-solving and analytical skills.
  • Proficiency in tools like Google Sheets, Click-Up, and Slack.
• Additional Requirements:
  • Reside in Central or South America to align with the shift timing.
  • Availability to work from 3:00 PM to 11:00 PM CST.

What We Offer

• A collaborative and inclusive work environment.
• Opportunities for professional growth and skill enhancement.
• Competitive compensation and benefits package.

How to Apply:
If you are passionate about managing Amazon accounts and providing top-notch client support, we'd love to hear from you! Submit your resume and cover letter by clicking on APPLY NOW.

Equal Opportunity Statement:
Full Circle Agency is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.