Product Manager

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company.  As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.

What we’re looking for: 

SHAZAM is looking for a Product Manager to join our product management team. In this role, you will both guide and oversee the ideation, strategy, pricing and execution of our products and services, ensuring that they surpass customer expectations, remain competitive, deliver a secure and quality experience, comply with industry and regulatory standards, and successfully launch to reach performance goals. 

What you'll do: 

• Manage and/or contribute to the aggregation and strategic use of data related to products and services in Core and Digital platforms, including but not limited to: core, account opening, digital banking- including business banking, teller, document management, call reports, card management within core, compliance management, reporting and report creation as needed. You will not be responsible for all of the above, but you may be asked to contribute knowledge and coordinate efforts with the product managers of any you are not directly responsible for.
• Collaboratively define and demonstrate the coverage of the end-to-end client experience for all initiatives, including enhancements, new products/services development, review and prioritization of defects, product releases- from enrollment to implementation, setup usage/workflow, updates, troubleshooting.
• Participate in, propose and drive agendas, and coordinate efforts to aggregate and sort client feedback in customer focus groups and other forums, including but not limited to client surveys, Core User Group, Strategic Advisory Council, and client interviews. This will include the planning and execution.
• Perform research, build and maintain knowledge of the existing product features and pricing, competitor product features and pricing, customer needs and market trends. This will include performing annual SWOT analysis and collaborating with other teams, including Market Intelligence, and Business Analysts.

What you need:

• 10+ years in the banking industry, working within Core & Digital systems.
• Experience aggregating information and feedback to make strategic decisions.
• Must be able to review data sets in multiple formats to identify trends, research correlation, and strategize on how to coordinate efforts. 
• Strong verbal & written communication as well as comfort with developing and presenting in small- and medium-scale forums.
• Product management experience is a plus.

What’s in it for you:

• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Excellent benefits:
  1. Health, dental, and vision insurance
  2. 401(k) retirement plan with company match
  3. Flexible spending and health savings accounts
  4. Life insurance and short- and long-term disability provided at no cost
  5. Time away from work – PTO, VTO, paid parental leave, and company holidays
  6. Educational assistance
  7. Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.