Operations Controls Analyst

Job Description

Please note:

• Current work authorization for Canada is required for all openings.

• This is a regular, full-time role.

• You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

How You’ll Make an Impact

The Operations Control Analyst is responsible for partnering with the Manager, Operations Control and Operations Control Lead to advance the execution of operational compliance standards including monitoring and oversight of CS activities, fulfillment of regulatory reporting requirements, and to liaise with Compliance on regulatory matters.

What You Will Do

1) Collaboration:

• Provides collaborative support between Client Services, Compliance, Risk and Audit on operational matters, related to Transfer Agency operations and compliance, including National Instrument (NI) 81-102, FATCA and CRS, AML/ATF monitoring, and Privacy Breach and Fraud management and prevention.

• Works with CS and IS to assist in applying the operational aspects of legislation and regulatory changes.

• Proactively develops business requirement documents, and participates in projects to implement these changes to the TA system.
   

2) Policy Implementation

• Works with Manager, Operations Control as a liaison with Compliance to implement new policies and update existing policies/procedures to comply with new or changing regulations as directed.

• Make training and communication recommendations for the CS Division as appropriate (i.e. scripting divisional communications).
   

3) Monitoring Program

• In collaboration with the Manager and Lead, maintains a Clients Services monitoring program in support of divisional compliance reporting obligations.

• Assesses business activities on an ongoing basis that require monitoring, determining appropriate methodologies for execution of monitoring to Fidelity standards, and fulfills reporting requirements to CS Management and or Compliance within pre-established timelines.
   

4) Projects

• Participates in Client Services on regulatory projects initiated by Compliance/other CS or organizational initiatives as a subject matter expert.
   

What We're Looking For

• Minimum 2 years of experience in a mutual fund operations role, with a strong understanding of regulatory practices.

• Post-secondary degree or equivalent work experience.

• Proven ability to work participate in cross-departmental, cross divisional, and industry-related working groups.

• CSC/IFIC certification is an asset.

• Bilingualism in English/French is an asset.
   

The Expertise You Bring

• Excellent verbal and written communication skills

• Excellent analytical and problem-solving skills.

• Strong knowledge of the mutual fund industry, specifically of Transfer Agent Operations, registered products, locked in products and awareness of mutual fund legislation including NI 81-102, AML, Privacy, FATCA and CRS.

• A team player who can work well under pressure and in a fast-paced environment.

• Strong project management skills, working with numerous stakeholders.
   

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements.

• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.

• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, which include up to $5000 annually for mental health services and therapy.

• Parental leave top-up to 100% of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.

• Diversity and inclusion programs, including an active network of Employee Resource Groups

• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation. 
   

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.
 

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team