Office Manager

About Abby Care

At Abby Care, our mission is to redefine care for the most vulnerable populations. We are transforming home health through purpose-built, thoughtful technology and a unique care model.

What makes us the home health provider of the 21st century:

• Digital health integrations - We leverage telehealth to give our clinical teams superpowers. We build technology to decrease clinical burnout and improve the measurement of health outcomes.
• Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
• Family training and support - We believe that the family key to a patient's wellbeing and health. Our care model incorporates family support into treatment plans.

The Role

We’re looking for a hardworking and empathetic to join us as an Office Manager. This is a Full-Time Onsite opportunity based in Springfield, MA. You’ll be working to help bring training and care to real families. Your role is to handle the day-to-day operations of our office in Denver, as well as of our Certified Nursing Assistant (CNA) training program.  

In this role, you will:

• Build relationships with families. You’ll be in charge of meeting families where they are in the community and sharing information at events, resource fairs, meetups, etc. Your role is critical in making sure more families can get access to care. 
• Support company operations by maintaining office systems, organizing office operations and procedures, controlling correspondence, designing filing systems, and reviewing and approving supply requisitions.
• Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Collaborate with CNA students. You'll assist with the selection process of students and accompany and support students as they begin and traverse through their CNA training program.
• Develop, secure, and maintain the equipment and other instructional materials essential to the Labs and Clinical portion of training.

The Requirements

• Must have a valid higher education degree from a college, university, and/or institution. 
• Must currently reside in the Springfield area and be able to work onsite Monday-Friday. 
• Excellent execution skills. You know how to handle complex and cross-functional initiatives, set goals, optimize workflows, and solve problems to get to your goal. 
• Experience interfacing with different stakeholders and working cross-functionally.
• Deep empathy, endless tenacity, charisma, and attention to the finest details.  
• Preferred Requirement - Bilingual in Spanish.

Who We're Looking For

This role would be a fit for you if you have the following:

• Pride in being the jack-of-all trades.
• Everyone has heard of the ‘a jack of all trades is a master of none’ quote. However, what most people missed is the second half of the quote ‘a jack of all trades is a master of none, but oftentimes better than a master of one’. You know this, and it’s your superpower. 
• Execution horsepower.
• You take pride in getting things done and delivering great work.  For teams you work with, you are known for always exceeding expectations and raising the bar for yourself and for everyone else.
• Down-to-earth interpersonal skills. 
• You know how to relate and talk to anyone and everyone. You’re effective, convincing, and trusting when communicating with others.
• Compassion for underserved families.
• You truly view this as an opportunity to help the most vulnerable. Low-income families are often turned away from care and treated with little respect in healthcare. You’re fired up to flip this narrative!
• Team-player and beginner's mindset.
• You thrive in a team and are willing to learn. You are willing to admit mistakes and have an open mindset to new avenues of problem-solving.
• Force of nature.
• You take extreme ownership. There are no tasks or problems that are beneath you - even the most unsexy, complex of problems. 

Our Value Prop to You

• Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At Abby Care, you can flex multiple realms of your interpersonal skillset and creativity.
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.
• A purpose-driven organization. Everyone at Abby Care embodies our mission and is proud of the work we do. 
• Supporting your wellbeing. We provide benefits to allow you to do your best work:
  • • Competitive medical, vision, dental, 401K, and life insurance
    • Work from home options and equipment 
    • Generous paid-time-off (PTO), company holidays, and paid parental leave
    • Paid company trips and team bonding retreats

This is a Full-Time role with an estimated annual salary range of $45,000 + bonus potential + benefits.