Head of Commercial Operations

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-friendly team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The SVP of Commercial Operations leads support functions essential to the productivity of a 30+ person sales team.  These include planning, reporting, sales process optimization, sales training, sales program implementations, RFP project management, Salesforce.com, data system support, account set-up, and digital marketing automation. The SVP, Commercial Operations also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the supported sales organization.

You Will:

• Create a data-driven revenue operations function to ensure Lead a team of support staff of 7 commercial operations personnel including salesforce administrators, sales engineer, proposal writer, and financial analyst.
• Coordinate planning activities with other functions and stakeholders within the organization.
• Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement.  Assist sales management in understanding process bottlenecks and inconsistencies.  Facilitate an organization of continuous process improvement.
• Maintain high levels of quality, accuracy and process consistency in the commercial operation team.
• Work closely with internal departments to troubleshoot issues and resolve problems and identify system and/or process improvements.
• Communicate action items and follow up to management to ensure assignments are completed on time.
• Assist Finance, Legal, Operations and Sales leadership as needed.
• Manage implementation and/or modification of enabling technologies, including CRM. Monitor sales organization’s compliance with required standards for maintaining CRM data.  Advise sales leadership on how to optimize the effectiveness of technology investments.
• Coordinate training delivery to sales, sales management, sales support personnel and other stakeholders as well as aid in end-user application support and participate in training sessions as needed.
• Accountable for the thorough implementation of sales organization-impacting initiatives and achievement of strategic objectives defined by company leadership.
• Responsible for the efficient allocation of technology, support and training resources impacting the sales organization.
• Support Finance with sales incentive compensation administration on an as-needed basis.
• Accountable for accurate and on-time reporting essential for Sales Leaderships as well as Finance, Professional Services, Contract Administration, and Organization Leadership.

What You Will Bring to the Table: 

• Ability to organize, multi-task and carry-on active procurements while simultaneously receiving incoming requests.
• Ability to work with varying seniority levels, including executive staff, directors, sales and operations.
• Ability to stay focused and willingness to adjust to frequently changing processes.
• Excellent customer service.
• Clear written and verbal communications.
• Detail oriented with strong organizational, prioritization and interpersonal skills.
• Knowledge and experience with relevant software applications (Microsoft Office suite, Salesforce.com, SpringCM, Cognos).
• Ability to develop trusted relationships with internal team members.
• Ability to hold others accountable for following processes to drive program accuracy and compliance.
• High level of initiative and drive to identify process inefficiencies, problem solve and propose resolution.
• Flexibility with schedule during peak sales processing periods.
• Self-starter.

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