Offer summary

Qualifications:

Excellent English skills (C1 level for both spoken and written), Experience with AWS or other cloud platforms, Strong networking knowledge and customer support experience with cloud products, Proficiency in Salesforce and administrative office work..

Key responsabilities:

Respond to customer inquiries via email and handle additional tasks

Design email templates and conduct research on products

Develop training programs and assessments for consultants

Prepare and deliver regular reports upon request.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join us as a Sales Operations Associate today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Respond to customer inquiries via email and handle additional tasks
Design email templates as needed
Conduct research and analysis on products
Develop training programs and assessments for consultants
Prepare and deliver regular reports upon request
Carry out responsibilities in line with team training and policy

What you need to succeed in this role:

Excellent English skills (at least C1 for both spoken and written)
Experience with AWS or other cloud platforms
Strong networking knowledge
Customer support experience with cloud products
Proficiency in Salesforce
Sales-savvy, experienced in administrative office work, and excellent interdepartmental and client communication
A service-driven attitude towards all work – ensuring we provide the best service possible, as quickly as possible, to all customers
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience with billing and invoicing reports

Benefits and Perks:

Flexible schedule
Opportunity to work fully remote
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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