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Account Manager

fully flexible
Remote: 
Full Remote
Salary: 
95 - 105K yearly
Experience: 
Mid-level (2-5 years)

Talkspace logo
Talkspace Health, Sport, Wellness & Fitness SME https://www.talkspace.com/
201 - 500 Employees
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Job description

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a dynamic, results-driven Account Manager to join our Direct to Enterprise Sales team. In this role, you will be responsible for managing and growing relationships with existing enterprise clients, driving product adoption, and ensuring that customers achieve their mental health goals through Talkspace’s services. You will work closely with internal teams to ensure smooth delivery and customer satisfaction while identifying opportunities to expand Talkspace’s impact within each account.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You'll Do:
  • Client Relationship Management:
    • Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention.
    • Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs.
    • Regularly engage with clients to understand their evolving business needs and mental health goals.
  • Account Growth & Retention:
    • Drive account growth by identifying upsell and cross-sell opportunities for additional services and products.
    • Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion.
    • Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services.
  • Client Onboarding & Implementation:
    • Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully.
    • Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.
  • Internal Collaboration:
    • Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings.
    • Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features.
  • Reporting & Analytics:
    • Maintain detailed records of client interactions, engagement metrics, and progress using CRM software.
    • Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success.
    • Report on account performance and provide actionable insights to senior leadership.

Qualifications:

  • Experience:
    • 3+ years of experience in account management, client success, or sales, with a focus on enterprise accounts.
    • Experience in SaaS, B2B, or mental health-related industries is highly preferred.
    • Proven track record of managing and growing enterprise-level client relationships.
  • Skills:
    • Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
    • Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
    • Strategic thinking with the ability to identify opportunities for growth within existing accounts.
    • Proficiency with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
  • Attributes:
    • Results-oriented with a passion for delivering value to clients and driving business growth.
    • Proactive, self-motivated, and able to work independently in a fast-paced environment.
    • Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for employees.

Why Talkspace?

  • Impact: Play a key role in helping organizations improve the mental health and well-being of their employees, reducing stigma and increasing access to care.
  • Flexibility: Enjoy the freedom of remote work with a supportive, flexible work culture
  • Growth Opportunities: As a growing company, Talkspace offers ample opportunities for career development and advancement
  • Compensation & Benefits: Competitive salary, benefits package, and performance incentives.

Benefits 

  • Comprehensive Medical, Dental and Vision plans coverage since day one
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance, etc.
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
  • Regular team events, including Wellness Workshops and Team Building Events
  • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $95,000 and $105,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Health, Sport, Wellness & Fitness
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Strategic Thinking
  • Social Skills
  • Communication
  • Organizational Skills
  • Problem Solving

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