Customer Engagement Manager (Senior Level) - USA

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

We are seeking a strategic and experienced Customer Engagement Manager in the USA to drive success for our enterprise customers. In this high-impact role, you will be the trusted advisor for global brands, ensuring they achieve key business objectives through Trackunit’s innovative solutions. With deep expertise in Customer Experience, you will proactively lead adoption, retention, and value realization, helping our customers maximize their investment.

This is a flexible opportunity, allowing you to work remotely from anywhere in the U.S., while making a meaningful impact on a global scale.

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here. 

Who are you ideally?

• 5+ years of experience in Customer Success, Account Management, Sales, or Services within a SaaS company.
• A bachelor’s degree in Business, Marketing, or a related field is required, with a master’s degree preferred.
• Proven ability to build strong relationships with stakeholders and C-level executives to drive business success.
• Strong communication skills with experience presenting technical solutions, establishing goals, and providing data-driven insights.
• Hands-on experience deploying SaaS platforms across enterprise organizations and ensuring long-term customer engagement.
• An adaptable mindset with the ability to thrive in dynamic environments and respond strategically to evolving customer needs.
• Excellent project management skills with the ability to manage multiple initiatives while working independently and collaboratively.
• Proficiency in CRM tools, data analysis, and customer advocacy to enhance the overall customer experience.
• Ability to travel through the USA up to 50% of your time.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

• Manage enterprise-level customer relationships, ensuring seamless post-sale adoption and value realization.
• Identify customer challenges, translate them into tailored solutions, and drive measurable business impact.
• Conduct business reviews and health checks with cross-functional teams to ensure customer experience is in alignment with customer expectations, understanding product usage and use cases, awareness of best practices and customer challenges
• Work closely with senior leadership, marketing, and product teams to optimize customer experience and advocacy.
• Be the customer’s voice within Trackunit, providing insights to refine products and unlock market opportunities.
• Deliver compelling presentations, training, and strategic guidance to help customers maximize their investment.
• Leverage data to uncover trends, track KPIs, and drive continuous improvement.
• Build relationships through in-person engagements, with up to 50% travel required.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

• Initial phone conversation with a colleague from our People & Talent team to get to know each other a bit better.
• Virtual meet and greet. Meet with the Associate Vice President of Customer Success, NA.
• Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
• Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
• Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in? 

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.