Offer summary

Qualifications:

At least 6 months of experience in an outbound call center, sales, or customer service role., Strong verbal and written communication skills., Ability to build rapport and maintain professional interactions., Proficiency in Outlook, Excel, and basic computer applications..

Key responsabilities:

Make outbound calls to warm leads.

Communicate service benefits and schedule appointments.

Follow up with leads as needed.

Ensure compliance with company policies and escalate complex issues when necessary.

Job description

The Call Center (TCC), LLC., and affiliate of The Agora Companies, is seeking an Outbound Customer Engagement Specialist to join our team in Baltimore, Maryland. This role involves making outbound calls to support one of our clients, reaching out to leads who have opted in or expressed interest in our services/products to schedule appointments. The ideal candidate will provide an exceptional customer experience while aiming to achieve the scheduled calls.

We provide thorough training on our services and products, including sharing successfully proven techniques. We invest in our people with ongoing coaching and performance reviews to ensure continuous development and success. This is a remote role.

Working Hours

Five days per week (Monday – Saturday)
Shifts between 12:00 AM – 8:30 PM EST

Responsibilities

Make outbound calls to warm leads.
Communicate service benefits and schedule appointments.
Follow up with leads as needed.
Ensure compliance with company policies and escalate complex issues when necessary.
Meet and exceed key performance indicators (KPIs), including call handling time (AHT), quality assurance (QA) scores, and outbound call metrics.

Qualifications

At least 6 months of experience in an outbound call center, sales, or customer service role.
Strong verbal and written communication skills.
Ability to build rapport and maintain professional interactions.
Proficiency in Outlook, Excel, and basic computer applications.
Goal-oriented with the ability to adapt to business needs.

Benefits

The Agora Companies offer a wide variety of benefits, programs, and services to their employees, including:

Medical, vision, and dental insurance plans
401(k) plan with employer matching
Generous vacation time and paid holidays
Casual dress code
Highly flexible environment

Location - Fully Remote (Must be located in the DMV area)

Compensation - $16 per hour

Who are we?

The Agora companies service 10+ affiliated publishing groups all around world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health and lifestyle.

We believe strongly in nurturing and developing our team members and don’t just hire to fill gaps. We see every individual as crucial to success of our mission and purposefully create opportunities for them to grow along with the organization.

Required profile