This is a remote position.

Position Title: Business Process Automation Developer

$100,000 to $125,000 annually DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid

sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and

education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are

delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by

mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,

so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide

customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put

ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and

we support our employees to implement solutions that elevate the experiences of our customers and

coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers –

and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a

corporation.

Job Summary

The RPA & Automation Developer will design, develop, and deploy automation solutions using tools like

RPA (Robotic Process Automation), LLMs (Large Language Models), screen scraping, and scripting to

streamline operations in a Fiber ISP company. This hands-on technical role focuses on building bots,

integrating AI-driven workflows, and maintaining systems to reduce manual effort in areas such as

customer service, network provisioning, billing, and data management.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and not intended to reflect all duties performed.

1. Automation Development & Deployment

RPA Bot Development:

Design, code, and test RPA bots (e.g., UiPath, Automation Anywhere, Blue Prism) to
automate repetitive tasks such as:

Service activation workflows (e.g., automating FTTH provisioning in
OSS/BSS systems).

Billing reconciliation, invoice generation, and payment processing.

Data migration between legacy systems (e.g., CRM updates, network
inventory syncs).

ML Integration:

Collaborate and Implement workflows for automated ticket classification, response
drafting, and sentiment analysis using LLM and ML models developed by ML teams
internally.

Screen Scraping & Data Extraction:

Develop scripts (Python, JavaScript) with tools like Selenium, BeautifulSoup, or
Puppeteer to scrape data from legacy UIs, third-party portals, or public sources (e.g.,
competitor pricing, regulatory filings).

API & System Integration:

Connect automation workflows with internal systems (e.g., network monitoring tools,
billing platforms) via RESTful APIs or middleware.

2. Process Optimization & Maintenance

Monitor and debug automation workflows to ensure reliability (e.g., resolving bot errors due to
UI changes or data mismatches).

Optimize scripts for performance (e.g., reducing runtime by 30%, improving data accuracy).

Update existing automations to align with evolving business rules or regulatory requirements
(e.g., GDPR compliance in customer data handling).

3. Collaboration & Requirements Gathering

Work with cross-functional teams (Network Operations, Customer Service, Finance) to:

Identify automation opportunities (e.g., automating outage alerts, bandwidth usage
reports).

Translate business requirements into technical specifications for bots or AI models.

Document workflows, code, and user guides for transparency and scalability.

4. Technical Innovation

Experiment with emerging tools like intelligent document processing (IDP) for automated
invoice parsing or low-code platforms for rapid prototyping.

Implement predictive maintenance models using ML to forecast network equipment failures.

Explore generative AI for dynamic customer communications (e.g., personalized service
upgrade recommendations).

Performs other duties as required to support the business and evolving organization.

Qualifications:

Education: Bachelor’s degree in computer science, Information Technology, or related field.
Master’s preferred.
Experience:

5+ overall professional experience

2+ years in automation roles, with expertise in RPA, scripting (Python, PowerShell), and
AI/ML.

Certifications (Preferred):

UiPath RPA Developer, Automation Anywhere Certified Advanced RPA Professional,
Python certifications.

Knowledge, Skills, and Abilities:

Technical: RPA tools, Python/Java, APIs, SQL, NLP, OCR, and data analytics.

RPA tools (Automation Anywhere, Power Automate).

Scripting (Python, JavaScript), SQL, APIs, OCR (e.g., ABBYY).

Excellent troubleshooting and analytical skills are required.

Must be thorough and efficient in creating documentation.

Soft Skills:

Problem-solving, attention to detail, and ability to work in Agile/Scrum teams.

Strong communication to explain technical solutions to non-technical stakeholders.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available

for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,

stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a

comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or

move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,

color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a

computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office

setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees

may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply

Fiber. In holding outside employment or self-employment, employees should ensure that participation

does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of

race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the

presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

Business Process Automation Developer

Offer summary

Qualifications:

Key responsabilities:

Job description

Required profile

Experience

Hard Skills

Other Skills

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