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All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Closing Date:
02/21/2025
Type of Position:
Professional Staff - Project/Program Administration
Job Type:
Temporary (Fixed Term)
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:
ICE | CORE Clinical Risk
Department's Website:
Summary of Job Duties:
The Patient Relations Coordinator is responsible for investigating patient complaints and grievances, addressing staff and leadership’s concerns regarding patient complaints/grievances, forming appropriate resolutions after careful consideration of all investigative findings, and communicating this information timely to patients, families, and staff.
Qualifications:
Minimum Qualifications:
- Bachelor’s degree in healthcare or related field
- Applicable experience accepted in lieu of education
- Plus 3 years’ experience in conflict resolution, compliance, regulatory, mediation, or other related experience with customer service/relations
- Proficiency in Microsoft Office programs (i.e., Microsoft Word, Excel, PowerPoint, and SharePoint); excellent professional written and verbal communication skills required
- Physical Requirements: Vision, Hearing, general mobility
Preferred Qualification:
- Master’s degree in healthcare, legal, or related field
Additional Information:
Additional Information:
- Able to effectively interact with multidisciplinary teams.
- Demonstrates excellent time management skills and excellent analytical skills, including analysis, planning organizing and troubleshooting.
- Able to work with multiple, ever-changing, priorities while maintaining composure and positive attitude.
- Self-motivated, highly organized with demonstrated ability to effectively manage multiple projects concurrently.
Salary Information:
Commensurate with education and experience
Required Documents to Apply:
Resume
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Balancing, Feeling, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking
Frequent Physical Activity:
Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking
Occasional Physical Activity:
Balancing, Feeling, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Sitting, Standing, Talking, Walking
Benefits Eligible:
No
