Nurture PSM with English for Brazil Region

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a MSP Account Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

You will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. This position is focused on driving consumption, engagement and preventing churn of the Acronis Service Providers in the assigned region.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO

• Drive MSP engagement and satisfaction throughout the entire partner lifecycle
• Make sure assigned Service Providers are engaged with Acronis, which includes, but is not limited to, Backing up Customer’s or their own data, consuming services on or above their monthly commitment, protecting workloads, adding new ones, passing certifications, and logging into the Management Console, Partner Portal, Academy
• To ensure the engagement, run, prepare or actively participate in the following activities: calls, zoom sessions, email communication, surveys
• Connect with Acronis Service Providers using the approved tools, including but not limited to Avaya, Zoom, Outlook, Gainsight, etc.
• Guide Service Providers through all needed training sessions, resources and tools
• Guide partners to adopt Acronis Automation tooling to increase their operational efficiency
• Put maximum efforts to avoid churn and retain a Service Provider
• Maintain a regularity/frequency of contact with every partner depending on priority
• Do the research before reaching out to a Service Provider and prepare questions based on it, using company’s web site, LinkedIn profile, any other public information about the company or contact
• If needed, find additional contacts of a Service Provider via LinkedIn, Salesforce database, connections
• Co-operate with all related departments at Acronis: Solution Engineers, Support, Sales Enablement, Product Management, etc.
• All activities must be documented in Salesforce, demo sessions via Zoom should be done with camera on.
• Understand Acronis brand messages and communicate them effectively to prospects; respect and support sales' role in promoting a positive brand image
• Understand Acronis key competitors and effectively communicate differentiators ("kill points") of our products/solutions
• Receive coaching feedback and participate in individual coaching sessions
• Pass obligatory quarterly upskill training sessions

WHAT YOU BRING

• 2 years of relevant experience
• Equivalent industry experience
• Channel sales\ Partner account manager \ Channel development position within a software vendor.
• Minimum of 1+ years sales and marketing experience in the software industry
• In depth channel and field sales experience with understanding of cloud market business model
• Strong presentation, communication and planning skills
• Native/fluent English + Portuguese 

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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