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Manager, Professional Services

unlimited holidays - extra parental leave - work from anywhere

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

North America

Offer summary

Qualifications:

5+ years in Professional Services or Consulting, 2+ years in a leadership role, Experience in SaaS or Enterprise Software, Technical expertise in data integration.

Key responsabilities:

Oversee and support a team of consultants
Ensure quality implementation of ICM platform
Build strong client relationships
Analyze performance metrics and drive process improvements

CaptivateIQ Scaleup https://www.captivateiq.com

201 - 500 Employees

See all jobs

Job description

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.

With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.

Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!

About the Role:

As Manager, Professional Services, you will oversee and support a team of Professional Services Consultants, who are responsible for implementing our ICM solution for clients. This role requires a strong blend of leadership, technical expertise, and customer relationship management. You will work closely with cross-functional teams, including Sales, Product, and Customer Success, to ensure our clients receive high-quality service and solutions tailored to their needs.

Team Leadership & Development Responsibilities:

Lead, mentor, and develop a team of Professional Services Consultants, fostering a culture of collaboration, accountability, and continuous learning.

Provide coaching and career development opportunities to enhance team capabilities and performance.

Recruit and onboard top talent to support business growth.

Project Oversight & Delivery Responsibilities:

Ensure on-time, on-budget, and high-quality implementation of the ICM platform for clients.

Act as an escalation point for complex implementation challenges, working closely with consultants to troubleshoot and resolve issues.

Establish and enforce best practices, methodologies, and standards to optimize service delivery.

Customer & Stakeholder Engagement Responsibilities:

Build strong relationships with clients, understanding their needs and ensuring successful implementations.

Serve as a trusted advisor, helping clients maximize value from our SaaS platform.

Operational Excellence & Continuous Improvement Responsibilities:

Track and analyze key performance metrics for service delivery, team utilization, and customer satisfaction.

Drive process improvements and automation to enhance implementation efficiency and scalability.

Collaborate with Product and Engineering teams to provide feedback on platform enhancements based on customer implementations.

Requirements:

5+ years of experience in Professional Services, Consulting, or Technical Implementation within a SaaS or Enterprise Software environment.

2+ years of experience in a leadership or managerial role, coaching and developing technical consulting teams.

Experience with data integration, configuration, or business process automation.

Excellent communication and stakeholder management skills, with the ability to influence both internal and external teams.

Bonus Points:

Strong understanding of Incentive Compensation Management (ICM), Sales Performance Management (SPM), or Financial/HR technology solutions.

Experience with ICM platforms such as Xactly, Varicent, or Anaplan.

Technical expertise in SQL, ETL, or scripting languages.

PMP, CSM, or other relevant project management certifications.

Experience with Agile methodologies, project management tools (JIRA, Asana, etc.), and CRM platforms (Salesforce preferred).

Benefits

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents

Flexible vacation days and quarterly mental health days so you can recharge

Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)

One time work from home stipend & annual stipends for professional development and caretaking

Virtual team lunches to keep you connected

(US-ONLY) 401k plan to participate in and save towards the future

Newest Apple products to help you do your best work

Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice to Prospective Candidates:

Only emails from @captivateiq.com should be trusted.

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:

Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.

Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.

Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.

Ask candidates to make a payment in order to be considered for a position.

Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.

Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.