IT Systems Administrator/Help Desk Lead

IT Systems Administrator/Help Desk Lead

Precise is seeking a qualified IT Systems Administrator/Help Desk Lead. The successful candidate will provide IT support for a web application and underlying system architecture. They must have a thorough knowledge of computer software, communication systems, and a variety of internet applications, networks and operating systems and be able to assess current systems. They will also have good troubleshooting abilities and strong attention to detail. They should have great communication skills and be able to train users on systems to make appropriate and safe usage of the applications.

This position oversees the architecture and implementation of systems and policies designed to protect company information from unauthorized access, use, or disclosure.

 Job Duties and Responsibilities

• Responsible for helpdesk support efforts, ensuring all applications, server infrastructure and related equipment problems are resolved in a timely manner. 
• Monitors operations and infrastructure, internal and external policy compliance, regulation compliance. Manages application upgrade projects and patches.
• Provides technical assistance and support for customers' first-level service requests. Recognizes more difficult problems and escalates them to tier 2 Dev team for resolution.
• Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
• Monitors day-to-day logs, operations and infrastructure for unusual activities and reports incidents.
• Monitors security procedures to safeguard systems from viruses, unauthorized users, and damage to data. 
• Organizes training programs and prepares checklists and processes for help desk.
• Develops IT related policies and procedures. Writes procedures for installation, use and solving problems of application software.
• Organizes and schedules upgrades and maintenance without deterring staff from completing their work; May need to conduct upgrades and maintenance on off hours as to not impact business operations.
• Performs troubleshooting to diagnose and resolve problems. Reviews diagnostics and assesses the functionality and efficiency of systems
• Maintains records/logs of repairs and fixes and maintenance schedules
• Monitors security certificates and company compliance of requirements

Education and Experience

• Degree in Computer Science, engineering or relevant field
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles

Skills and Qualifications

• 3-5 years of experience in IT systems administration or helpdesk 
• Deep knowledge of IT, including hardware, software, and networks
• At least 2 yrs exp in a lead position
• Working knowledge of relevant operating systems, software and programming
• Excellent problem-solving and critical thinking skills
• Ability to multitask in a fast-paced environment
• Keen attention to detail
• Outstanding organizational and time-management skills
• Efficient troubleshooting abilities; Excellent diagnostic and problem-solving skills
• Effective communication skills, including speaking, writing and active listening
• Effective customer service and interpersonal skills
• Work independently or as part of a team as needed

ABOUT US

Precise Software Solutions, Inc., an SBA 8(a) program participant, is an innovative small business with a proven record of success delivering quality services and solutions to government organizations. A CMMI Level 3 company, Precise serves as a trusted advisor to senior technology executives and helps government agencies enhance and expand their information technology capabilities. Precise helps their customers capitalize on the efficiencies offered by technological advancements and ensures the integrity of their IT systems and programs so they can perform their public mission more effectively. The company is known for delivering agile and innovative solutions and specializes in strategic consulting, system modernization and integration, digital transformation and experience, infrastructure and cloud implementation, and data management and analytics.

BENEFITS AND PERKS: 

• Comprehensive Health Benefits (Medical, Dental and Vision) including High Deductible Health plan where company pays 100% of the deductible for your family.
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA) 
• Retirement Plan with 4% match and discretionary match at year end
• Paid Time Off (PTO): 15 days of PTO accrued per year; 7 holidays+ 3 Floating holidays; 2 Innovation days (paid training days)
• Short Term and Long-Term Disability
• Paid Parental Leave 
• Paid Jury Duty leave 
• Life and AD&D Insurance 
• Critical Illness Insurance
• Training and Development 
• Wellness Incentives & Discount programs
• Employee Referral Program 
• Annual Charity Donation Match 
• Awards and Recognition