Job description

Embark on an exciting career journey with Patrique Mercier Recruitment PT as a Czech Speaking Technical Support Specialist for Telecommunications in Athens, Greece! If you are fluent in Czech and have a keen interest in telecommunications technology, this role is a wonderful opportunity to develop your career in a vibrant city full of history and culture.

As a Czech Speaking Technical Support Specialist, your primary responsibility will be to assist clients in resolving their telecommunications-related queries. You will play a crucial role in troubleshooting issues, providing solutions, and ensuring a top-notch customer experience. If you're eager to help customers navigate their technical challenges while enjoying the amazing lifestyle Athens has to offer, we want to hear from you!

Responsibilities

Provide exceptional technical support to Czech-speaking clients in the telecommunications sector.
Diagnose and troubleshoot various technical issues through phone, email, and chat.
Deliver clear and effective solutions to ensure high levels of customer satisfaction.
Maintain up-to-date knowledge of telecommunications products and services.
Document interactions and feedback to aid in service improvement.
Collaborate with team members and other departments to enhance support efficiency.
Participate in ongoing training to develop your technical skills and knowledge.

Requirements

Fluency in Czech (both spoken and written) with strong communication skills.
Proficiency in English, both spoken and written.
Experience in technical support, preferably in the telecommunications field, is advantageous.
Strong problem-solving skills and the ability to handle diverse technical inquiries.
Able to work effectively in a dynamic, fast-paced environment.
A positive attitude and a genuine desire to assist customers.
Willingness to relocate to Athens and experience a new cultural adventure.

Benefits