Salesforce Technical Support

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

SFDC Technical Support will work as part of the Business Systems Operations team dedicated to ensure that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with good technical and communication skills who can interface directly with internal stakeholders to understand their needs to administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more.

Responsibilities:

• System configuration changes, refresh and updates
• Define and discern business problems that require analysis and develop a solution
• Provide application support and management on corporate enterprise systems including Salesforce, SF managed and connected apps, Jira and Confluence
• Perform administrator functions such as user management, profiles, roles, permission, assignment rules, capacity and storage management
• Maintain Salesforce platform such as meta data management, reports, dashboards and workflows.
• Manage all aspects of Salesforce configuration, including changes and potential system implications related to the Salesforce release upgrades
• Coordinate Salesforce sandbox and application release management
• Provide after-hours support for urgent requests as and when needed as well as support biweekly weekend releases
• Look to improve system usability and best practice
• Additional duties as assigned by management.

Requirements:              

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• Excellent team player with a positive can-do attitude and able to work in a self-driven environment
• Salesforce Administrator Certification
• Experience working in Agile process/teams
• Experience with Service Cloud, Sales Cloud
• Experience in administering Jira and Confluence is a plu

Skills:

• Solid analytical and problem-solving skills
• Highly motivated, self-starter, self-directed, with strong attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment and adjust to changing priorities
• Excellent written, verbal, and interpersonal communication skills combined with a strong customer service orientation
• Ability to interact effectively with people