Offer summary

Qualifications:

4+ years in technical account management, Experience in cyber security domain, Knowledge of cloud security (AWS/Azure), Hands-on experience with Windows/Linux servers.

Key responsabilities:

Understand client organization and needs

Deploy XM Cyber solutions in client environments

Job description

Description

XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort.

We are looking for a Customer Success Manager to manage our current & future customers in Germany.

Role & Responsibilities:

Understand the client’s organization structure, business drivers and desired operational outcomes from deploying XM Cyber
Understand the client’s technical ecosystem to build an integrated vision reality for XM Cyber within the client environment
Deploy XM Cyber solution within client environments
Conduct hands-on product demonstrations and technical discussions with the clients’ technical teams
Structure QBR and other business cadence to manage the technical relationship in an organized manner
Produce monthly reports showing the key findings of XM Cyber and improvements in cyber security posture over the preceding month
Ensure that relevant team members are trained and proficient in use of XM Cyber to drive better product adoption
Work closely with product management and R&D teams to understand new high-value use cases

Requirements

4+ years’ experience working as a technical account manager within the cyber security domain with large customers
Able to design technical solutions for clients including architecture and operational workflow
Hands-on experience with the Microsoft Windows Server OS /Linux Servers
Knowledge of Microsoft Security best practices
Knowledge of Information and Data Security concepts
Knowledge of Network Architecture concepts
Knowledge of Cloud Security (AWS/Azure)
Experience writing documentation relevant to product deployment, deployment configuration, operational guides, process workflows and technical integration
Self-learner
A team player & Excellent interpersonal skills
Fluent in both German and English
Ability to travel regularly within this region, as needed

Required profile