This is a remote position.
40 hours per week
Monday - Friday 8:00am to 5:00pm Sydney Australia time
Scope:
-Manage a portfolio of small business clients, primarily in English-speaking countries
-Work closely with the sales and development teams to ensure client success
-Stay updated on the company’s product offerings to effectively communicate new features and benefits to clients
-Contribute to the development of account management strategies and best practices
-Achieve retention and upsell targets to support the company’s growth objectives
Job Description:
-Operate as the lead point of contact
-FULLY responsible for opening, growing and retaining accounts
-Grow our business by integrating new clients and developing existing client relationships
-Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
-Building and maintaining strong, long-lasting relationships with existing customers
-Ensure the timely and successful delivery of our solutions according to customer needs and objectives
-Answer client queries and identify new business opportunities among existing customers
-Keep internal CRM up-to-date and record various interactions to follow up with existing customers properly
-Collaborate with educators, customer service, marketing, and others to identify opportunities
-Assist with challenging client requests or issue escalations as needed
-Forecast and track key account metrics
-All other duties as assigned.
Requirements:
-Excellent communication skills with fluency in English
-Strong interpersonal skills with a focus on building and maintaining client relationships
-Basic understanding of web development, CRM systems, and automation tools
-Familiarity with WordPress, Elementor, Zoho CRM, and Make.com is highly desirable
-Ability to learn quickly and adapt to new technologies and client needs
-Experience in account management or customer success
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_19544_JOB
