Job description

Purple Technology, a Czech outsourcing company specializing in services for partners in the FinTech industry, is currently seeking a Customer Support Representative fluent in Japanese for JST or CET working hours. The primary role involves delivering customer support in a financial-related service and handling client inquiries through email and Japanese chat. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on identifying talented and passionate traders, offering them the opportunity to trade with substantial capital at a fraction of the usual fee.

WHAT YOU WILL WORK ON:

Communication with clients (via email, chat) and handling their inquiries, requests, and complaints

Preparation of detailed and content-rich responses

Processing requests according to the relevant manual for the specific process

Reporting any issues and errors to the Team Leader or the relevant department

Working with trading platforms and simulating reported issues in the platform

Transcription of Japanese names into Latin characters

Communication with relevant internal departments in the company (Slack, e-mail)

WHAT WE EXPECT FROM YOU:

Experience with some form of customer service

Native Japanese speaker (N1 level) and fluent in English at a minimum B2 level

Ability to work either in Japan or Central Europe time zone with fixed working hours (9am - 5 pm)

Computer literacy and technical proficiency

Can-do attitude and proactivity

Ability to communicate clearly, concisely, and in a friendly, empathetic manner to both clients and colleagues

Willingness to educate oneself and increase knowledge about trading platforms

Enthusiasm to join a remote team within a multicultural company

HAVE WE CAUGHT YOUR ATTENTION?

Maybe we didn't hit the bullseye with your situation, but if you've found something in common with us, get in touch. Send us through the form:

- Your resume - LinkedIn profile is fine too.

- A cover letter - tell us more about yourself and why you're interested in us. Put some effort into it, as it often helps us decide who to prioritize meeting with.

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