Customer Support Specialist (Russian-speaking)

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are looking for a Customer Support Specialist (Russian-speaking) to join our Customer Support team!

Your Role:

• Respond to customer inquiries and provide prompt and accurate assistance in Russian through chats & emails.
• Handle customer complaints and resolve issues effectively.
• Ensure customer satisfaction through professional and courteous communication.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and provide feedback to management.

Requirements

• Fluent in both Russian and English.
• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution skills.
• Confident PC user (aware of cookies/cashу and why/when should clean them).
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week (including weekends).

Benefits

• Remote work opportunity.
• Flexible working schedule.
• Interesting product.
• Salary and bonuses based on your performance.
• Learning opportunities.
• Career growth prospects.

Why Neo Group?

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Commitment to Diversity:

At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.