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Microsoft Licensing Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Completed post-secondary education preferred, Minimum 2 years business experience in IT, Proficient in MS Office tools, Microsoft Licensing knowledge is an asset.

Key responsabilities:

  • Ensure quotes and contracts are completed accurately
  • Provide proactive communication to stakeholders

Booth & Partners logo
Booth & Partners Large http://www.boothandpartners.com
1001 - 5000 Employees
See all jobs

Job description

Job Summary

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and Softchoice customers to create a seamless experience.

Job Responsibilities

● Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s

● Provide proactive communication to stakeholders on the status of contracts, quotes and orders

● Ensure customer compliance of contractual and licensing obligations

● Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders

● Provide timely resolution of purchase order pricing, quoting or contract discrepancies

● Manage Return Merchandise Authorizations (RMAs) requests

● Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary

● Foster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customers

● Maintain high customer satisfaction scores (NSAT & CSAT)

● Remain current with any Microsoft Licensing or process changes, both internally and externally

Requirements
● Completed post-secondary education preferred

● Minimum 2 years business experience in IT related industry

● High level of commitment to exceptional customer service

● Able to problem solve and take ownership of issues and drive to resolution

● Works well under pressure and can re-prioritize as needed

● High level of attention to detail

● Microsoft Licensing knowledge is an asset

● Proficient in MS Office tools – Outlook, Excel, PowerPoint, Word, TEAMS

● Working knowledge of SFDC and SAP would be an asset


Benefits

WHAT WE OFFER:

 

✔ Great Place to Work-Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Work-from-home and hybrid work setup

✔ Rewards and incentives

✔ Monthly engagement activities

✔ Career advancement opportunities

✔ Paid referral program

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Order ManagementMicrosoft LicensingQuotationsSAP CO

Other Skills

  • Customer Service
  • Microsoft Office
  • Problem Solving
  • Detail Oriented
  • Time Management
  • Teamwork
  • Communication
Are you interested?

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