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Microsoft Licensing Specialist

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Completed post-secondary education preferred, Minimum 2 years business experience in IT, Proficient in MS Office tools, Microsoft Licensing knowledge is an asset.

Key responsabilities:

Ensure quotes and contracts are completed accurately
Provide proactive communication to stakeholders

Booth & Partners Large http://www.boothandpartners.com

1001 - 5000 Employees

See all jobs

Job description

Job Summary

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and Softchoice customers to create a seamless experience.

Job Responsibilities

● Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s

● Provide proactive communication to stakeholders on the status of contracts, quotes and orders

● Ensure customer compliance of contractual and licensing obligations

● Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders

● Provide timely resolution of purchase order pricing, quoting or contract discrepancies

● Manage Return Merchandise Authorizations (RMAs) requests

● Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary

● Foster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customers

● Maintain high customer satisfaction scores (NSAT & CSAT)

● Remain current with any Microsoft Licensing or process changes, both internally and externally