Customer Service Agent (Call, Email & Chat)

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Calls, Emails & Chats)

Working Hours: Shifting schedule, predominantly US Business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc. 

Responsibilities include but are not limited to the following:

1.  Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor. 
2.  Protect company's, clients', and visitors' information. 
3.  Work with the team to accomplish your goals individually and as a team. 
4.  Update your knowledge through continuous learning. (Self-paced and group training)
5.  Ensure you have the right equipment and a proper place to work productively.

Requirements

Work Experience:
(* items are required)

1. *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.
2. * Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.
3. * Proficiency with computers, especially with regards to CRM software - Shopify.
4. Ability to multitask and strong time management skills.
5. Robust eCommerce or Retail customer service background.
6. Genuine care for customers and clients.
7. A sales-oriented person is a plus.
8. Social media management experience is a plus.
9. At least six months of work-from-home experience is a plus. 

Qualifications Required:(* items are required)

1. *Remote work ready:
1. Stable high-speed internet with backup. (Minimum of 10 Mbps)
2. Computer (laptop or desktop) with the ff recommended specs. 
1. Quad-core CPU at least 2.5hgz or higher
2. RAM 16GB or higher. 
3.  1GB GPU
4. At least 110 GB SSD for your drive C 
3. Dual monitor with at least 1920 x 1080 display resolutions
4. Noise-cancellation Headset with mic and webcam for meetings; Krisp or any noise-canceling software
5. Focused and quiet workspace.
2. *Above average written and verbal English communication and comprehension skills.  
3. Great chat, email, social media, and phone etiquette.
4.  *Advance critical thinking skills

Benefits

What we offer: 

1. The starting salary rate ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats).
2. Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
3. Pandemic-proof job
4. Weekly Pay after 1st week of Training & No Salary Deductions
5. Paid Time Offs
6. HMO coverage up to $50/Month
7. Paid breaks
8. Paid training
9. Career Growth
10. Performance-based compensation review
11. Since you will be working from home, you get to save a lot of time and money
12.  Company & team events - Virtual and Offline

What we don't offer: 

1. All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
   
2. Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment:

1. If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
2. Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. *Phone time can range from 20-30 hours per week.
3. This project-based job is coterminous with the client contract with Helpflow.
4. Agents with good track records at HelpFlow may be transferred to other accounts/projects.

Notes: 

1. For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.
2. Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application. 
3. Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. 
   
4.  Please provide an active mobile phone # (any Network, must have viber but not a landline #) so we can contact you via text or call if needed.