Client Success Manager (US)

Cirtuo is a pioneer in the procurement technology landscape with the first, highly specialized category management software that automates category strategy creation leading to faster decision-making and higher business impact. As a digital transformation and risk management has become a key strategic priority of CPOs and procurement leaders, Cirtuo is disrupting what is typically a very manual, time-consuming, and expensive consulting-driven approach to category management and strategy creation. With our AI-powered, Guided Strategy Creation™ solution, Cirtuo empowers procurement and its stakeholders to collectively drive savings and value well beyond sourcing. Our client base consists of the largest multinational corporations as well as midsize companies mainly in the US and Europe leveraging Cirtuo to gain insights into the right strategic levers to pull.

In recent years, we have experienced impressive growth and we are determined to sustain our momentum without any intention of slowing down. For that reason, we are in search of new, ambitious members to join our Client Success team: 

Client Success Manager (US)

The role of the Client Success Manager is focused on interacting with clients, with the primary objective being to ensure their success and maintain their active involvement in the platform beyond the sales process. You will become an expert in the Cirtuo solution to deliver ongoing guidance and support, showcase new product features and functions, and establish success plans for the client. You will know you have been successful with proven client satisfaction, product adoption, and ultimately license renewals.

You will report directly to the Vice President of North America and can have a great influence on the future development and growth of the company.

Responsibilities:

• Manage a portfolio of clients, developing a deep understanding of their needs and objectives and help them drive significant value leveraging the Cirtuo technology
• Onboarding new clients and providing client support through the implementation process, ensuring the continuation of the contractual agreements with Cirtuo
• Driving user adoption and help lead change management within the client organization
• Building and maintaining strong relationships with all key client stakeholders
• Monitoring and reporting on the overall well-being of clients, tracking key health, and usage indicators
• Serving as a point of escalation for key client issues and ensure swift resolution
• Driving client advocacy through case studies and references
• Ensuring high client satisfaction and retention
• Identifying opportunities for further growth within clients while working collaboratively with the account team to position upsells
  

Desired skills and experience:

While it is an advantage if you have a bachelor or a master’s degree in business administration or a similar field, it is not a requirement. An absolute requirement is a deep knowledge and expertise in category management; you need to be comfortable discussing category strategies at the CPO and CPO-1 level. Also, you:

• Have excellent oral and written communication skills
• Have 5+ years of experience in strategic procurement, preferably from a F500 Global Procurement Organization
• Excellent strategic thinking and negotiation skills
• Ideally, but not required, bring domain knowledge in one or more verticals such as industrial manufacturing, pharma, food and beverage industries
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
• Experience in business transformation initiatives is a strong plus
• Skillful at building long term relationships with executives and key stakeholders
• Proficiency in leading and facilitating executive meetings and workshops
• Passion for making customers successful
• Demonstrated ability to navigate conflict and foster open communication
• Strong analytical thinking and organizational skills
• Excellent verbal and written communication skills

An absolute requirement is a deep knowledge and expertise in category management; you need to be comfortable discussing category strategies at the CPO and CPO-1 level. Only candidates with professional procurement experience will be considered for this role.

Benefits:

We ask a lot from our team members, but we also give a lot back by offering:

• A competitive base salary plus a very attractive sales bonus
• Opportunity for rapid advancement within the company
• Continuous training on the job from leading thinkers in the procurement industry
• Chance to work with Fortune 500 companies at the heart of their Procurement value transformation
  Ability to influence the future development and direction of a global leader in Procurement technology