Manager, Client Success Analytics

What We’re Looking For:

The Manager, Client Success Analytics at Datavant will play a vital role with providing analytical support to the Client Success team within our Payer Organization. This role will be responsible for leading a team of Client Success Analysts that leverages data-driven insights to enhance client operations, drive efficiency, support strategic initiatives to ensure accurate reporting and client deliverables to improve overall customer experience. As a manager, this role will lead a team of Client Success Analysts who are responsible for analyzing client and operational data in various ways to help support Client Success to achieve our client’s medical record retrieval goals. This position requires advanced data analysis, process improvement, and collaboration with cross-functional teams.

What You Will Do: 

• Collect, analyze, and interpret data to develop and maintain dashboards and client reporting that will clearly communicate project metrics and deliverables to track key operational and client success metrics.
• Leverage available data to accurately report on where medical records are located throughout Datavant’s extensive network, ensuring timely and accurate reporting to enhance client satisfaction.
• Analyze customer interactions, support ticket trends, and operational workflows to identify and implement areas of improvement.
• Drive the automation of data  reporting and operational workflows in alignment with department needs and organizational objectives.
• Lead process improvement and facilitate full cycle change management to drive automation and improve efficiency.
• Support a team of Client Operations Analysis, regularly monitoring performance and driving culture to create a high functioning support team and a culture of data-driven decision making.
• Collaborate closely with the Client Success, Operational Analysts, Operations, Product and Engineering teams to align analytical  reporting and the development of best practices.
• Ensure analytical and reporting practices align with company policies, Client Success initiatives,  and relevant regulatory requirements.
• Collaborate with internal stakeholders to drive successful client project completion and ensure client satisfaction.

What You Need to Succeed:

A Bachelor's degree in Business Administration or related discipline.  

• Possess strong analytical skills to interpret complex data and develop actionable insights.
• Strong background in change management, with the ability to lead and execute projects that drive automation.
• Work collaboratively within a team and internal stakeholders.
• 5+ years of experience in operational analysis or similar role
• Strong proficiency in data analytical tools ( e.g. , Power BI, Microsoft, Excel , SQL, or similar).
• 2+ years of experience leading a high performing team to deliver high - quality work.
• Demonstrate competencies in problem solving and critical thinking, with keen attention to detail.
• Excellent organizational skills and the ability to work independently and as part of a team.

What Helps You Stand Out:

• Experience working in Healthcare IT and Risk Management industry.
• Experience in BI tools and analytics best practices.
• Proven ability to analyze complex data, generate insights and drive strategic decisions.