At MNTN, we’ve built a culture rooted in quality, trust, ambition, and accountability – but most importantly, we genuinely enjoy working here. As the fastest-growing company in streaming, MNTN provides performance marketers with a best-in-class self-service AdTech platform that delivers the highest ROI on ad spend dollars. Our startup spirit powers our growth mindset, enabling our teammates to shape the future of Connected TV (CTV). We’re looking for people who thrive on ownership, impact, and growth opportunities to join us in our next stage of innovation and scale.
The Customer Growth team is at the core of MNTN’s mission, working to empower our customers to leverage the platform’s full potential to meet their most important business outcomes.
We’re seeking a high-performing Account Director who will be the strategic leader for a portfolio of Key Accounts, focused on driving revenue growth, fostering strong customer relationships, and positioning MNTN as a trusted industry partner. This role combines strategic account planning, cross-functional collaboration, and thought leadership to deliver results that align with both customer objectives and MNTN’s goals for retention and expansion.
If you have the drive to lead revenue growth, manage high-value accounts, and shape the future of performance marketing in CTV, let’s talk!
What You’ll Do:
1. Drive Growth and Revenue Expansion
- Own a book of business focused on driving revenue growth, share of wallet expansion, and retention for key accounts.
- Identify and pitch revenue opportunities within accounts, such as upsell opportunities, campaign expansions and new testing opportunities through our beta programs.
- Collaborate with customers on proof-of-concept projects that align with their goals and deliver measurable results.
- Partner with sales and technical teams to ensure the success of newly onboarded customers.
- Lead contract negotiations, creating mutually beneficial agreements that prioritize long-term partnership and success.
2. Strategic Account Planning
- Develop comprehensive account plans to align customer needs with MNTN’s offerings and achieve revenue and satisfaction targets.
- Conduct regular Executive Business Reviews (EBRs) with customer leadership to highlight value delivered, align on goals, and discuss future opportunities.
- Collaborate with cross-functional teams, including solution architects, technical support, creative specialists, and analytics experts, to execute account strategies.
- Use data-driven insights, including MNTN’s customer report card system, to benchmark performance and demonstrate value.
3. Customer Relationship Management
- Build and maintain strong, long-term relationships with key executives and stakeholders, with a focus on C-suite alignment.
- Act as a trusted advisor, providing strategic guidance, addressing escalations, and proactively identifying opportunities for growth.
- Serve as an external consultant to educate customers on MNTN’s solutions, best practices, and creative strategies.
4. Industry Expertise and Thought Leadership
- Communicate MNTN’s value proposition to customers, aligning solutions to their business challenges and growth strategies.
- Provide industry insights and guidance to customers, positioning MNTN as a trusted leader in the AdTech space.
- Act as a subject matter expert, helping internal teams stay aligned with customer needs while representing MNTN in the broader market.
- Collaborate with internal teams to explore innovative solutions and build strategic partnerships with customers that drive growth.
What You’ll Bring to the Table:
- Proven Track Record: 7+ years of experience in a customer-facing revenue role, ideally in AdTech, marketing technology, or a related field.
- Strategic Leadership: Demonstrated ability to develop and execute strategic account plans and grow relationships at all levels of an organization, especially with C-suite executives.
- Data-Driven Decision-Making: Proficiency in leveraging performance insights, benchmarking data, and customer metrics to craft recommendations.
- Industry Expertise: Deep understanding of the AdTech/CTV ecosystem, performance marketing trends, and the evolving needs of marketers.
- Collaboration Skills: Experience working closely with cross-functional teams to deliver solutions that drive value for customers.
- Contract Negotiation Experience: Proven ability to lead contract discussions with a focus on long-term success.
- Exceptional Communication Skills: Adept at simplifying complex concepts, telling a compelling story, and inspiring confidence in customer stakeholders.
Why You’ll Love Working at MNTN:
- Make an Impact: You’ll work directly with some of the most influential marketers in the world, helping shape the future of CTV advertising.
- Collaborative Environment: Work with a team of passionate, high-performing professionals in an environment that fosters innovation and growth.
- Extraordinary Benefits: We offer competitive compensation, exceptional benefits, and one of the most collaborative and supportive work cultures around.
- Innovative Products: Be part of a company that’s redefining performance marketing through cutting-edge technology and a customer-first approach.
MNTN Perks:
- 100% remote within the US
- Flexible vacation policy with an annual vacation allowance
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
About MNTN:
Our recruiters will always reach out using an email address ending with @mountain.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns – all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Petsmart, Build with Ferguson Master, Simplisafe, Yieldstreet and National University.
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