Job description

Job Overview:

We are seeking a proactive and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining the IT infrastructure to ensure smooth and efficient operations.

Key Responsibilities:

Provide first-line support to end-users for issues related to hardware, software, and networking.

Troubleshoot and resolve technical problems in a timely and efficient manner.

Offer remote and on-site support for users, ensuring minimal disruption to operations.

Set up, configure, and deploy desktop computers, laptops, printers, and other office devices.

Install and configure software applications based on user requirements.

Assist in managing and maintaining hardware and software inventories.

Assist with network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting.

Work with the network team to maintain the integrity of network infrastructure and ensure seamless communication.

Monitor system security, including antivirus and firewall protection, to prevent potential threats.

Assist with software patching and updates to ensure systems are secure and up to date.

Documentation and Reporting:

Maintain accurate records of IT support requests and resolutions using the helpdesk ticketing system.

Create and update documentation for troubleshooting procedures and user guides.

Work closely with the IT team to resolve more complex technical issues.

Escalate unresolved issues to senior IT support or system administrators.

Collaborate with other departments to ensure that IT services align with business needs.

Provide training to staff on new software, hardware, and best practices for IT security.

Help users understand and follow IT policies and procedures to minimize disruptions and maintain data integrity.

Qualifications:

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Experience: 1-3 years of experience in IT support or technical troubleshooting, preferably in a corporate environment.

Strong knowledge of Windows, macOS, and Linux operating systems.

Familiarity with Microsoft Office Suite, email clients, and business applications.

Experience with hardware troubleshooting and repair.Understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN.Strong analytical and problem-solving skills with a focus on identifying root causes and solutions.

Excellent verbal and written communication skills with the ability to explain technical issues to non-technical users.

Customer-oriented attitude with the ability to manage stress and pressure effectively.

Ability to prioritize and manage multiple tasks in a fast-paced environment.