IT Operations Specialist | Philippines

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking an IT Operations Specialist to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
 

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth operations for all employees. The ideal candidate should possess strong technical knowledge, excellent troubleshooting skills, and the ability to communicate effectively with end users and external vendors.

What you'll do:

• Manage tasks within the Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deletion, group management, security configurations, and access controls.
• Provide technical support and troubleshooting for end users' hardware and software issues, including laptops, and other peripheral devices.
• Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, and escalate complex issues to appropriate teams if necessary.
• Assist users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
• Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
• Perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
• Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
• Handle ad hoc tasks, projects, and assignments as assigned by IT management.
• Liaise with external vendors and service providers to coordinate support and troubleshoot issues. 

We are seeking someone who possesses:

• A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in IT support or a similar role, particularly with Microsoft 365 and Azure AD administration.
• In-depth knowledge of Microsoft 365 applications, including Exchange Online, SharePoint, Teams, and OneDrive, along with the ability to troubleshoot related issues.
• Hands-on experience with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
• Proficiency in both Windows and macOS operating systems, with solid skills in hardware troubleshooting and software installation/configuration.
• Strong analytical and problem-solving abilities, capable of diagnosing and resolving technical issues independently or in collaboration with other teams.
• Excellent communication skills, both written and verbal, to provide effective support to end users and liaise with vendors.
• A demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment, balancing urgent requests with ongoing projects.
• A proactive, self-motivated attitude with a strong focus on customer service and a continuous willingness to learn and embrace new technologies.
• Flexibility to work a rotational shift schedule and be on-call as required.