Inside Sales Specialist

Job Title 

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Inside Sales Specialist is responsible for advising and counseling prospective students by use of phone conversations (outbound/inbound), email, chat technology, and other channels to potential students to promote, sell, and enroll Kaplan products and related services. The Inside Sales Specialist will fully explain any of the product lines Kaplan offers such as the Admissions, Licensure, and/or Professional programs to prospective students. The conversation could include: educational requirements and study/testing requirements in order to obtain a degree, designation, license, etc. The Inside Sales Specialist will provide accurate information regarding each product line while assisting in the enrollment procedure while exercising the highest levels of integrity in customer service throughout the student's experience.

Work Schedule: Monday- Friday 9:30 am - 6:00 pm EST

Primary Responsibilities

• Review, USMLE, Real Estate, Insurance, etc.
• Build mutually beneficial relationships with students through a consultative approach that leads to top line growth.
• Use probing questions to uncover student goals by matching Kaplan's products and services that will help the student meet desired outcomes.
• Drive top line growth while being empathetic and maintaining student focus.
• Use persuasiveness to help overcome student obstacles/objections.
• Use metrics and key performance indicators that meet or exceed personal goals.
• Use sales tactics to close and enroll inbound and outbound inquiries.
• Build plans for follow up with leads that do not purchase Kaplan products on their first contact with us.
• Build an accurate profile, including contact details, for each caller by asking consultative questions about their educational and career plans.
• Adjust student interactions with business strategies.
• Provide feedback to leadership about obstacles to sales, operational challenges, and training needs.
• Stay up to date on all sales policies and procedures in order to advise agents with accurate and timely information on the sales floor as needed.
• Provide stellar customer service experience.
• Adhere to key performance indicators (KPI) as outlined by the business unit.

Minimum Qualifications

• High School or GED required; Bachelor's degree preferred
• 1+ Years of relevant experience in Sales, Customer Service
• Experience with Salesforce
• Competency in MS Office Suite, Google Software Suite
• Ability to effectively multi-task using multiple business systems while engaging with customers
• Ability to learn quickly and collaborate in a fast-paced sales environment.
• Results-Oriented
• Self-Motivated
• Adept with Active Listening and Rapport Building
• Ability to work a flexible schedule that will include some nights and weekends.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

#LI-NMB

#LI-Remote

For full-time positions, Kaplan has two Salary Grades, this position is Salary Grade A: $31,200 to $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business.

Location

Additional Locations 

Employee Type

Job Functional Area 

Business Unit

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards.  All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible.   And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.