Job description

Job Summary

As a Customer Solutions Specialist you will act as the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in French and English languages.

Key Duties

Manage incoming phone calls, emails and cases.
Assisting customers with billing and contract related requests.
Educating customers and answering general questions about the supported software.Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
Standardized troubleshooting of user reported issues with the supported software and hardware.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Additional ad-hoc tasks and projects in alignment with the business needs.

Requirements

High school diploma or equivalent
Previous Customer Service experience (ideally supporting technical products within SSC/Contact Centre)
B2 English language skills (both written and oral).
C1 French language skills (both written and oral).

Benefits

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

To acquire the necessary knowledge we provide a 2 week paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
Competitive salary
Monthly performance bonuses
Cafeteria
Team builing and free time activities
Flexibility
Youthful environment
Home office

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