Microsoft External Identities Customer Engineer

Job Title:

Microsoft External Identities Customer Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and proactive Microsoft External Identities Customer Engineer with deep expertise in Microsoft Entra ID, Microsoft Entra Business to Consumer and Microsoft Entra Business to Business. The candidate will work directly with customers, as a consultant, architect and technical advisor.

Responsibilities:

• Provide expert-level technical support for Microsoft Entra ID External Identity Management solutions.

• Assist enterprise and government customers with architecture designs, deployments, and optimizations of Microsoft Entra ID solutions.

• Deliver advanced troubleshooting services for Microsoft Entra ID products and related infrastructure.

• Design, implement, and manage identity solutions using Microsoft Entra ID, specifically focusing on External Identities, B2C, and B2B scenarios.

• Develop and deploy custom policies for Microsoft Entra ID B2C.

• Configure and maintain Cross-Tenant Access Settings and Synchronization.

• Collaborate with clients to plan, deploy, and optimize cloud environments using Microsoft Modern IT Architecture and Strategy.

• Provide guidance and best practices for hybrid infrastructure setups and technology management.

• Engage with customer executives and leaders to interpret and address their needs and desires accurately.

• Maintain excellent customer service standards, ensuring satisfaction and fostering long-term relationships.

• Communicate complex technical solutions clearly and effectively.

Qualifications:

• BA/BS (or higher) in Information Technology.

• 8+ years’ experience with customer-facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting.

• Working experience as a depth expert with Microsoft Entra ID External Identity Management.

• Broad knowledge of Microsoft Entra ID products with deep understanding of the following:

  • Microsoft Entra ID External Identities

  • Microsoft Entra Business to Consumer (B2C) including custom policies

  • Microsoft Entra Business to Business (B2B)

  • Microsoft Entra for Customers

  • Cross-Tenant Access Settings

  • Cross-Tenant Access Synchronization

  • Microsoft Entra ID P1

  • Microsoft Entra Connect

• Technical experience with hybrid infrastructures, architecture designs, and technology management.

• Expert level of Microsoft enterprise software product offerings.

• Understanding of Microsoft’s Modern IT Architecture and Strategy.

• Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.

• Demonstrated excellent customer service skills.

• Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.

• Advanced Microsoft certifications are preferred (SC-300 Identity and Access Administrator Associate (relevant), Azure Solutions Architect Expert, Azure Security Engineer Associate, Azure Administrator Associate, Azure Cybersecurity Administrator).

• Candidates must be able to work independently.

• Excellent communication, problem-solving, and organizational skills.

• Fluent in English (written and verbal).

#LI-Remote #Mexico #CostaRica

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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