Offer summary

Qualifications:

5+ years of customer-facing experience in B2B SaaS, Moderate technical background, Strong relationship-building skills, Proven project management capabilities.

Key responsabilities:

Guide customers from onboarding to renewal

Manage renewals and identify growth opportunities

Job description

Prismatic is an embedded integration platform as a service (embedded iPaaS) that empowers B2B software companies to deliver best-in-class integrations to their users. We believe software in every industry has huge potential to positively impact the people who use it, and that better, easier integrations can help software companies make even bigger impacts. Prismatic has rapidly gained traction among B2B SaaS teams ranging from startup to Fortune 100, earning top satisfaction ratings in our industry.

About the role:

As an Account Manager, you'll be a trusted advisor guiding customers through their journey from onboarding to renewal across our B2B software platform. Working closely with our Marketing, Product, and Engineering teams, you'll build strong relationships with key stakeholders, manage renewals, and identify growth opportunities while ensuring customers achieve their business goals.

We're seeking a candidate who combines strong relationship-building skills with business acumen and a drive for results. Your success will be measured by customer satisfaction, retention rates, and revenue growth through strategic upsell opportunities, while collaborating with our Customer Success, Engineering and Go-to-Market teams to provide strategic direction and ensure customer satisfaction.

What you will do:

Drive an amazing customer experience from onboarding to renewal
Build long-lasting relationships with our customers, acting as the primary point of contact for technical and strategic discussions
Evaluate core usage trends, articulating Prismatic’s impact and provide strategic recommendations during account reviews
Own account plans that join the right people, schedule, and goals to achieve our customers’ long-term success
Forecast customer revenue growth and close customer expansion opportunities
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
Proactively manage the renewal process, engaging with customers to secure renewals and mitigate churn risks
Collaborate with internal stakeholders for customer deliverables, challenges, or new feature implementation

About you:

5+ years of customer-facing experience in B2B SaaS, particularly in customer success or technical sales roles
Moderate technical background with ability to communicate complex concepts to non-technical audiences and work effectively with engineering/product teams
Proven track record managing strategic accounts through full lifecycle - from onboarding to renewals and expansions
Self-motivated professional skilled at project management, prioritization, and working independently
Excellent communicator who can build relationships at all levels and handle contract negotiations
Flexible work schedule to accommodate different time zones and customer needs

Pay range:

$140,000 base with $50,000 variable; no equity is included at this time.

Perks & Benefits

🏡 Remote work: Our team works remotely across the US; we travel together 4x times a year for company kick-offs and mid-year meetings.
🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to.
🏥 Medical, dental & vision: Prismatic offers high-quality medical (Wellmark Blue Cross and Blue Shield), dental (Delta Dental), and vision (VSP) care for full-time employees and their dependents.
🏥 Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through The Hartford.
🏦 401(k): Our 401(k) plan is through Guideline with 4% company match - 100% of the first 3% and 50% of the next 2%.
💻 Computer & technology equipment applicable to your role.

Not sure if this is you?

At Prismatic we want a diverse team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply! We consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

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