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Bilingual (English Spanish) Customer Support Specialist - Work From Home

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Mexico

Offer summary

Qualifications:

Fluency in English and Spanish, Previous customer service experience preferred, Ability to attend an in-person orientation, Comfort with technology and troubleshooting.

Key responsabilities:

Handle inbound and outbound calls
Perform scheduling, data collection, and basic troubleshooting

Nielsen XLarge http://nlsn.co/6006JMfty

10001 Employees

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Job description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity: Bilingual Customer Support Specialist at Nielsen supporting our Mexico operation. Candidates MUST live within a 2 hour radius of Mexico City!

This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders. Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.

We have openings for multiple shifts and experience levels

Location Information

Remote work in Mexico (Home-based)

Day 1 Orientation: In-person at our Mexico City office

Why You'll Love This Role at Nielsen

Full-time, flexible position based in Mexico

Work from your home office after initial orientation

Equipment provided by Nielsen

Flex your bilingual skills daily (English and Spanish)

Engage with diverse customers and contribute to global market insights

Develop valuable skills in customer service and data collection

Be part of the company that measures and analyzes what consumers watch

Job Requirements

Fluency in both English and Spanish (written and spoken)

Ability to attend in-person 1 day orientation in Mexico City

Strong communication skills and a customer-oriented mindset

Comfort with technology and ability to troubleshoot basic issues

Excellent multitasking abilities and attention to detail

Flexibility to work in a dynamic, fast-paced environment

Previous experience in customer service or call center environment (preferred)

Ability to work independently in a remote setting

Reliable internet connection for remote work

What is required to work from home?

A quiet, dedicated home workspace

High-speed internet connection

Flexibility to work evenings and weekends

Ability to attend in-person orientation in Mexico City for Day 1

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.