Customer Support Agent

What Are We Looking For

MultiplyMii is in search of a Customer Support Agent who will be working with our client based in Australia. Our client is an e-commerce company that provides key and access device replacement services.

As a Customer support agent you will be managing, responding and resolving tickets related to customer support, technical issues, and order updates. This role involves both outbound and inbound communication to address customer queries promptly and effectively.

Beyond your experience we are seeking a candidate who has good attention to detail and possess confidence in their abilities to progress for a senior role in the future.

This role is 100% work from home.

In This Role, You Will Be Responsible For

• Handle inbound and outbound calls to resolve customer inquiries.
• Manage tickets using our system for customer support, technical issues, and order
• updates.
• Provide technical support and coordinate with internal teams to resolve issues.
• Communicate effectively with external stakeholders for seamless support.
• Managing customer service tasks may require basic data entry and invoicing skills.
• Handle documents and maintain organized records of customers.
  
  

About You

Core qualifications:

• 3 to 5 years Customer Service experience or support role
• Strong communication skills and ability to manage high volume of calls and tickets.
• Experienced with CRM Software and ticketing systems
  
  

Advantageous

• Experience working with Real Estate, building services or property management
• Experience working in Small businesses
  
  

Technical Requirements (Device)

• Laptop/Computer (at least 8GB RAM)
• Headset (preferable noise canceling microphone)
• Fast/Stable Internet Connection (At least 10 mbps)
  
  

Why MultiplyMii

MultiplyMii, a premium recruitment & HR services company, is growing FAST and we are currently hiring an exceptional Customer Support Agent who desires to be part of an exciting organization that rewards and values its team members.

One clear benefit for you beyond the long list at the bottom is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.

• 100% Remote work
• SSS
• Philhealth
• Pag-ibig
• Healthcare (HMO)
• 13th-month pay
• Paid Service Incentive Leave (SIL) upon probationary
• Regular holiday premium upon probationary
• Annual performance appraisal subject for review (if applicable)
• Access to our free Learning and Development programs (if applicable)
  
  

Shift and Schedule: Monday-Friday, 9AM to 6PM Melbourne Time, 40 hours a week