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Customer Support Representative

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

1-3 years experience in customer service, Familiarity with ticketing systems, Strong verbal and written communication skills, None.

Key responsabilities:

Manage and resolve support tickets
Troubleshoot customer issues and escalate when necessary

TLNT Human Resources, Staffing & Recruiting Startup https://www.gotTLNT.com

11 - 50 Employees

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Job description

A company that is revolutionizing the healthcare industry with advanced artificial intelligence solutions that empower healthcare professionals with cutting-edge tools that enhance decision-making, streamline operations, and improve patient outcomes is on the lookout for a dedicated Customer Support Representative to deliver exceptional service, assist clients with technical inquiries, and ensure a seamless user experience with our platform.

As the Customer Support Representative, you will manage and resolve support tickets during extended operating hours. You will be key in delivering exceptional service and ensuring customers can fully leverage their powerful AI solutions.

If you have excellent communication skills, a problem-solving mindset, and a passion for technology, we’d love to hear from you! This is an incredible remote opportunity to work for a US-based company.

What You'll Do

Respond promptly to customer inquiries and support tickets via email, chat, or other communication channels within the specified working hours.

Troubleshoot and resolve customer issues, escalating to technical teams when necessary.

Maintain detailed and accurate records of customer interactions and resolutions in the ticketing system.

Proactively identify and document common customer challenges to contribute to internal knowledge bases.

Collaborate with team members to improve processes and ensure a seamless customer experience.

Communicate product updates, system changes, or potential service interruptions to customers in a timely manner.

What You Need

1-3 years of experience in a customer service or support role, preferably in a SaaS or healthcare-related environment.

Strong problem-solving skills with the ability to resolve issues efficiently and effectively.

Exceptional verbal and written communication skills.

Ability to work independently during extended shifts, managing time and priorities effectively.

Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and customer support tools.

A commitment to providing empathetic and customer-focused service.

Knowledge of healthcare industry workflows or AI technologies is a plus but not required.

Salary & Perks

Competitive salary.

This is a full-time, long-term position.

The position is immediately available and requires entering into an independent contractor agreement with TLNT.

Work from home.

Monday through Friday, 6 am to 6 pm - PST. (specific schedule and flexibility to be discussed).

Additional perks.

The next step will take you to an application form that requires you to answer some questions and upload your resume in English. Please answer completely so that we can get to know you better.