Customer Support Representative with French and English for EV Charging Company

Job Title:

Job Description

We are growing!

Our client operates the world’s largest and most open electric vehicle charging network. They also design, build and support the technology that powers it.

Your typical day:

As a representative of the company, you will be expected to deliver high-quality customer service by phone. You will receive inbound calls from current and prospective customers needing real time assistance. You will provide problem resolution to the customers by preforming a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username/password problems, uninstalling/reinstalling mobile application, verifying proper account set up and guiding users to navigate application menus. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

What you need to have is:

• Fluency in French and English, both written and verbal

• Excellent communication and customer handling skills

• Work experience in a customer service center is an advantage

• Solid computer skills (MS Office, use of internet, e-mail and web-based applications)

• Interest in technology and desire to learn new skills.

• Be organized, have problem-solving and analytical skills 

• Team player with a great attitude

• High school education

What do you get from us?

• Competitive salary

• Standard working hours from Monday to Sunday (flexible shifts from 9:00 am to 9:00 pm)

• Virtual training and Work from Home options

• Comprehensive initial training and onboarding (fully paid by us)

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more
  
  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

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