Customer Support Specialist

The Company

Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians.

The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions.

 We work with over 250 primary care practices covering 2.5 million patients.

The Role

We are looking for a Sales and Customer Operations Specialist to play a pivotal role in ensuring seamless coordination between sales efforts and customer satisfaction. This multifaceted position requires a blend of sales acumen, operational efficiency, and a strong focus on delivering exceptional customer experiences. You will be responsible for supporting the sales team, managing customer interactions, and implementing the operational processes to enhance overall onboarding efficiency.

 This entry-level role offers a unique opportunity to contribute to both the sales success and customer satisfaction of the organisation. The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering positive customer relationships.

Responsibilities

• Serve as a primary point of contact for customer inquiries and concerns.
• Ensure timely and effective resolution of customer issues, collaborating with relevant departments as needed.
• Build and maintain strong customer relationships through clear communication and proactive engagement.
• Streamline and optimise operational processes related to onboardings and customer support.
• Work closely with other departments, including marketing, sales, and customer support, to ensure a cohesive and collaborative approach to customer operations.

Requirements

• Demonstrable understanding of GP’s pain points and ability to open conversations.

• Dedication to providing exceptional customer experiences. 
• Ability to empathize with customers and address their needs proactively.
• Excellent communication and interpersonal skills.
• Goal-oriented mindset with a passion for sales and customer service
• Strong technical skills
• Ability to work collaboratively in a cross-functional team environment
• Willingness to take on new challenges and responsibilities.

Benefits

• Salary range £35,000 - £40,000, depending on experience
• Private Pension
• Generous maternity/paternity leave
• Flexi working & possibility for remote working
• Company's office in Paddington - easy commute and comfortable surroundings
• Motivated, highly functioning, multi-disciplinary team
• Opportunity to be involved in ground-breaking technology impacting patient health